Patient Access & Financial Clearance Specialist

Sutter Health; Vallejo (CA); On-site; USD 40,000 - 50,000; Part time

Job summary

SSMC-Sutter Solano Medical Center, part of Sutter Health, is seeking a patient access specialist to greet clients, collect information, and financially clear patients for service delivery.

The role emphasizes accurate data handling, registration systems familiarity, and strong communication. It supports MFSS’s vision and aims to improve processes and patient experience at the point of service.

Qualifications

• General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
• Working knowledge of medical terminology desired
• Working knowledge and understanding of insurance terminology desired EMTALA and Consent Laws knowledge
• Excellent time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in the patient registration systems
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
• Strong data entry skills required
• Excellent verbal and written communication and active listening skills
• Interpersonal skills necessary in dealing with internal and external customers

Responsibilities

• Serves as the face to face point of contact for the patient at a client location.
• Obtains all necessary information to register and financially clear patients.
• Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery.
• Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.
• Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term MFSS vision.
• Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized.
• Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities.

Skills

Financial counseling

Customer service

Data entry

Communication skills

Medical terminology

Insurance terminology

Time management

Interpersonal skills

Problem solving

Attention to detail

Education

HS Diploma or equivalent

Associate's degree

Tools

Patient registration system

Accounting system

Document imaging

Payer websites

Data quality monitoring

Job description

SSMC-Sutter Solano Medical Center, part of Sutter Health, is seeking a patient access specialist to greet clients, collect information, and financially clear patients for service delivery.

The role emphasizes accurate data handling, registration systems familiarity, and strong communication. It supports MFSS’s vision and aims to improve processes and patient experience at the point of service.