Patient Access & Financial Clearance Specialist

Advocate Health; Lexington (NC); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Atrium Health Wake Forest Baptist in Lexington & Salisbury Clinics is seeking a Patient Services Representative I to perform patient registration, verify insurance, and collect liabilities. The role emphasizes accuracy, HIPAA compliance, and compassionate service in a busy clinic environment.

The PSR will also guide patients through financial counseling referrals and ensure smooth flow of patient visits with a focus on quality customer service.

Qualifications

• High school diploma or GED required.
• Experience in patient access, scheduling, registration or financial clearance preferred.
• Familiarity with insurance verification, billing, or certified medical assistant is a plus.

Responsabilités

• Greets patients arriving for their appointments and manages flow efficiently.
• Ensures all patient demographics and insurance information are complete and accurate.
• Completes registration on walk-in patients and updates information as needed.
• Verifies insurance benefits and collects patient liabilities.
• Follows Financial Clearance policy when required for non-urgent services.
• Identifies patients needing financial assistance and refers to Financial Counselor.
• Closes visits, schedules follow-ups, and collects remaining patient responsibility.
• Maintains knowledge of Medicare, Medicaid, and third-party payer requirements.
• Communicates issues to management for service improvement.
• Meets productivity and accuracy targets to ensure quality service.
• Maintains professional relations with patients, families, and staff.

Connaissances

Issue identification

Data analysis

Regulatory knowledge

Anatomy terminology

Communication skills

Confidentiality handling

Reading comprehension

MS Office & ADT

Documentation writing

Work under pressure

Formation

High school diploma or GED

Outils

ADT software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Atrium Health Wake Forest Baptist in Lexington & Salisbury Clinics is seeking a Patient Services Representative I to perform patient registration, verify insurance, and collect liabilities. The role emphasizes accuracy, HIPAA compliance, and compassionate service in a busy clinic environment.

The PSR will also guide patients through financial counseling referrals and ensure smooth flow of patient visits with a focus on quality customer service.