Patient Access & Financial Clearance Specialist

Socket.dev; Chattanooga (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Socket.dev is seeking an entry-level Central Access Specialist to support scheduling, insurance verification, and pre-certification processes in a busy clinical setting. The role requires collecting patient demographics and financial information, verifying coverage, and initiating financial clearance.

The position emphasizes strong communication, confidentiality, and teamwork to manage high call volumes and coordinate with Financial Advocates for timely payments.

Qualifications

• High School Diploma or equivalent is required.
• Prefer graduate of Medical Secretary Program.
• Demonstrated ability to read, write, arithmetic including fractions and decimals; strong computer skills; customer service and telephone etiquette are required.
• Knowledge of basic registration and third-party payer preferred; CPT/ICD-9 knowledge and billing knowledge are a plus.

Responsibilities

• Answering incoming phone calls and scheduling outpatient appointments.
• Pre-register scheduled patients by gathering all patient demographic and financial information.
• Verify insurance eligibility and benefits for scheduled outpatient and inpatient patients.
• Validate and initiate pre-certification.
• Compute patient liability.
• Communicate and initiate time of service collections.
• Review prior bad debts and request payment of outstanding prior bad debt.
• Alert Financial Advocates of accounts with financial clearance issues.
• Document patient liability and financial clearance status to ensure timely processing at the point of service.
• Complete pre-registration, insurance verification and financial clearance for special admission and transfer patients.

Skills

Multitasking

Communication skills

Telephone etiquette

Customer service

Teamwork

Confidentiality

Education

High School Diploma

Medical Secretary Program (preferred)

Job description

Socket.dev is seeking an entry-level Central Access Specialist to support scheduling, insurance verification, and pre-certification processes in a busy clinical setting. The role requires collecting patient demographics and financial information, verifying coverage, and initiating financial clearance.

The position emphasizes strong communication, confidentiality, and teamwork to manage high call volumes and coordinate with Financial Advocates for timely payments.