Patient Access & Financial Clearance Specialist

Atrium Health; Asheboro (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Job summary

Advocate Health is seeking a Patient Services Representative I for Asheboro Clinics. The role focuses on patient check-in/out, collecting demographics and insurance information, and guiding patients through financial clearance with care and efficiency.

Responsibilities include communicating costs, assisting with pre-certifications, and maintaining accurate ADT records. A positive, professional demeanor and multitasking ability are essential for high-quality service.

Qualifications

• High school diploma or GED required.
• Patient access experience preferred (scheduling, registration, and financial clearance).
• Understanding of Medicare/HIPAA/EMTALA rules and insurance pre-certification requirements.

Responsibilities

• Greet patients and manage patient flow to ensure efficient service.
• Verify and complete patient demographic and insurance information.
• Complete registration for walk-in patients and update records as needed.
• Explain patient upfront costs and collect liabilities; refer to financial counseling when appropriate.
• Ensure compliance with payer requirements and pre-authorization policies.

Skills

Problem solving

Communication skills

Attention to detail

HIPAA/Medicare knowledge

Customer service

Medical terminology

Education

High school diploma or GED

Tools

ADT software

Microsoft Office (Outlook, Word, Excel)

Job description

Advocate Health is seeking a Patient Services Representative I for Asheboro Clinics. The role focuses on patient check-in/out, collecting demographics and insurance information, and guiding patients through financial clearance with care and efficiency.

Responsibilities include communicating costs, assisting with pre-certifications, and maintaining accurate ADT records. A positive, professional demeanor and multitasking ability are essential for high-quality service.