Patient Access & Experience Specialist

Nhcare; Lakeside (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Partially company paid Medical, Dental

Two weeks vacation

Nine Holidays including two Floating

403b Retirement plan

Job summary

Neighborhood Healthcare in Lakeside, CA is hiring a Front Desk Administrator to warmly greet patients, manage appointments, verify demographics and insurance, and support the front office and clinical team with a friendly, professional patient experience. This temporary on-site role runs through February 2027, with schedule Monday–Friday 8:00 am–5:00 pm.

A high school diploma or GED is required; one year of customer service experience and EMR familiarity are preferred, and bilingual abilities

Qualifications

• High School Diploma or GED required.
• 1 year customer service experience required; healthcare experience preferred.
• Experience with electronic medical records and multi-line phone systems preferred.
• Bilingual preferred depending on site needs.

Responsibilities

• Serves as the first point of contact for patients, visitors, and calls.
• Greets and assists patients in a courteous and professional manner.
• Schedules, reschedules, and confirms patient appointments in the scheduling system.
• Conducts reminder calls and provides visit preparation instructions as needed.
• Verifies patient demographics, insurance information, and registration data.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Multi-line phone systems

Job description

Neighborhood Healthcare in Lakeside, CA is hiring a Front Desk Administrator to warmly greet patients, manage appointments, verify demographics and insurance, and support the front office and clinical team with a friendly, professional patient experience. This temporary on-site role runs through February 2027, with schedule Monday–Friday 8:00 am–5:00 pm.

A high school diploma or GED is required; one year of customer service experience and EMR familiarity are preferred, and bilingual abilities