Patient Access & Experience Specialist

100 LCMC Health; Bethesda (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

LCMC Health in Maryland is seeking a Patient Access Associate to welcome patients, schedule visits, handle check-ins, and ensure accurate and secure patient information.

You will work closely with providers and clinic staff to keep the day running smoothly while delivering compassionate service in a fast-paced environment.

This role emphasizes strong communication, empathy, and attention to detail, with a focus on making patients feel supported from arrival to payment.

Qualifications

• High School Diploma or GED (or equivalent experience).
• Strong customer service and communication skills.
• Empathy, professionalism, and attention to detail.
• Comfort working in a fast-paced clinic.

Responsibilities

• Greet patients in person and by phone.
• Schedule and check in patients for clinic visits.
• Register patients and verify insurance and demographics.
• Scan documents and verify coverage.
• Explain financial responsibility and collect payments when appropriate.

Skills

Customer service

Communication

Empathy

Attention to detail

Professionalism

Fast-paced work

Education

High School Diploma or GED

Job description

LCMC Health in Maryland is seeking a Patient Access Associate to welcome patients, schedule visits, handle check-ins, and ensure accurate and secure patient information.

You will work closely with providers and clinic staff to keep the day running smoothly while delivering compassionate service in a fast-paced environment.

This role emphasizes strong communication, empathy, and attention to detail, with a focus on making patients feel supported from arrival to payment.