Patient Access Specialist (Floating) — Flexible Shifts

Mens Health Foundation; Los Angeles (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, LTD

401(k) Retirement plan

Flexible Spending Account (FSA)

Sick pay

PTO

Job summary

Men’s Health Foundation is seeking a compassionate Patient Access Specialist to staff the front desk, scheduling, and call center in Los Angeles. You will verify insurance, manage registrations, and resolve minor concerns to ensure a high-quality patient experience.

The role emphasizes patient confidentiality, excellent customer service, and teamwork with providers. It offers a comprehensive benefits package and growth opportunities within a mission-driven healthcare environment.

Qualifications

• High School diploma or equivalent.
• Ability to stay calm and professional in a fast-paced, dynamic environment.
• Positive attitude and professional appearance.
• Strong attention to detail, timeliness, and a commitment to continuous improvement.
• Excellent communication and customer service skills.
• Familiarity with EMR applications is a plus.

Responsibilities

• Maintain patient confidentiality per HIPAA and provide customer service.
• Exhibits high level of customer service and follows the Customer Service Performance Standards.
• Handle patient calls and visits professionally and courteously.
• Verify insurance and demonstrate understanding of contracted payors, addressing minor complaints.
• Assist patients with registration, scheduling, and processing payments.
• Coordinate with providers and staff to ensure smooth patient flow from registration to checkout.

Skills

Customer service

Communication

Attention to detail

EMR familiarity

Education

High School diploma or equivalent

Tools

EMR software

Job description

Men’s Health Foundation is seeking a compassionate Patient Access Specialist to staff the front desk, scheduling, and call center in Los Angeles. You will verify insurance, manage registrations, and resolve minor concerns to ensure a high-quality patient experience.

The role emphasizes patient confidentiality, excellent customer service, and teamwork with providers. It offers a comprehensive benefits package and growth opportunities within a mission-driven healthcare environment.