Patient Access & Eligibility Specialist

Lifepoint Health; Johnstown (Cambria County); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Lifepoint Health is seeking a Patient Access Representative to collect patient demographics, verify insurance, obtain authorizations, and collect co-pays at the point of service. You will provide a positive first impression, handle multiple software systems, and protect patient privacy in a fast-paced environment.

The role requires strong English communication, attention to detail, and ability to work with minimal supervision. Training and performance improvement are part of the role.

Qualifications

• High School diploma preferred.
• Ability to work with minimal supervision in a fast-paced environment.
• Effective English communication (read, write, speak, and understand).
• Rapid learning and navigation of multiple software systems.

Responsibilities

• Obtains and accurately enters demographic, billing, and clinical data into the registration system in a timely manner.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and collects required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Skills

Critical thinking

Decisive judgment

Independent work

Rapid learning

Software navigation

English communication

Skills Competency Checklist

Education

High School diploma (preferred)

Job description

Lifepoint Health is seeking a Patient Access Representative to collect patient demographics, verify insurance, obtain authorizations, and collect co-pays at the point of service. You will provide a positive first impression, handle multiple software systems, and protect patient privacy in a fast-paced environment.

The role requires strong English communication, attention to detail, and ability to work with minimal supervision. Training and performance improvement are part of the role.