Patient Access Representative - Imaging Center

Memorial Physician Practices; Hickory (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lifepoint Health in Hickory, NC is seeking a Patient Access Representative to collect patient demographics, insurance details, and financial information for outpatient and inpatient services.

You will verify benefits, obtain authorizations as needed, and collect co-pays at service time while delivering friendly, professional service and protecting patient privacy.

Qualifications

• Education: High School diploma preferred.
• Strong English communication skills.
• Ability to learn and navigate multiple software systems.
• Focus on accuracy and patient privacy.

Responsibilities

• Obtain and enter patient demographic, billing, and clinical data accurately.
• Explain forms and provide educational handouts to patients and families.
• Verify insurance benefits and obtain precertification/authorization as necessary.
• Collect co-pays and deductibles at point of service.
• Provide professional service and clear instructions by phone or in person.
• Protect patient privacy and confidentiality in registration.
• Participate in performance improvement and required education.
• Work alternate shifts/areas to support department operations.
• Perform other duties as assigned.

Skills

Critical thinking

Decisive judgment

Independent work

Multisystem navigation

English communication

Customer service

Education

High School diploma

Job description

Patient Access Representative Position Summary

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

Essential Functions

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Additional Information

Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare.

Knowledge, Skills & Abilities

Education: High School diploma preferred. Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.