Patient Financial Couns I

Cottage Health; Goleta (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Cottage Health seeks a detail-oriented representative to coordinate patient financial needs with available resources and ensure obligations are met. This role emphasizes effective communication with patients and payors, and requires bilingual Spanish proficiency.

The position offers opportunities within Cottage Health's coastal Santa Barbara region, with a focus on compassionate, compliant patient service. Training and growth within the revenue cycle are possible in a supportive environment.

Qualifications

• All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.
• Ability to assess relevant information and make appropriate decisions, recognizing when to elevate to Supervisor/Manager for resolution.
• Strong interpersonal skills that reflect a positive attitude, with the ability to apply diplomacy and flexibility with patients and work associates, as required.
• The employee communicates effectively. The ability to communicate orally and through written correspondence with patients and thirdparty payors.
• Bilingual in Spanish as required by the position.
• Knowledge of collection procedures and basic medical terminology.

Responsibilities

• Coordinate patient financial needs with available resources.
• Ensure that the patient's financial obligation to the hospital is met.

Skills

Customer service

Communication

Bilingual Spanish

Diplomacy and flexibility

Decision making

Education

Some college coursework

Tools

MS Word

Excel

Job description

Incumbent coordinates patient financial needs with available resources to ensure that the patient's financial obligation to the hospital is met.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Preferred:

• Some college course work

CERTIFICATIONS, LICENSES, REGISTRATIONS

Preferred:

TECHNICAL REQUIREMENTS

Minimum:

• Basic MS Word and Excel skills. 35 wpm keyboarding/typing speed. 6,000+ sph 10-key (for cashier PFC). Basic math skills.

Preferred:

• Advanced knowledge of MS office, including PowerPoint.

YEARS OF RELATED WORK EXPERIENCE

Minimum:

• One six months of experience in an office environment or hospitality/customer service environment.

KNOWLEDGE, SKILLS, and ABILITIES

All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.

• Ability to assess relevant information and make appropriate decisions, recognizing when to elevate to Supervisor/Manager for resolution.
• Strong interpersonal skills that reflect a positive attitude, with the ability to apply diplomacy and flexibility with patients and work associates, as required.
• The employee communicates effectively. The ability to communicate orally and through written correspondence with patients and thirdparty payors. Bilingual in Spanish as required by the position.
• Knowledge of collection procedures and basic medical terminology.

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .

To provide superior health care for and improve the health of our communities through a commitment to our core values of excellence, integrity, and compassion.

Total Rewards

Benefits designed with you in mind. Learn about Cottage Health's generous Total Rewards package for all aspects of your life.

Life Where You Love It

Whether it's a morning surf before work, a sunset walk on the shores of Carpinteria, Santa Barbara, or Goleta, a bike ride through the beautiful Santa Ynez Valley, you are sure to feel a bit of the magic that is the Santa Barbara region.

Equal Opportunity Employer

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender status, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status, or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support, and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.