Patient Access & EHR Intake Specialist

Aurora Health Care; Green Bay (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Aurora Health Care is seeking an organized, patient-focused registration specialist to support front-desk operations. The role involves checking in patients, verifying demographics and insurance information, collecting co-pays, and maintaining confidentiality in line with HIPAA requirements.

The position supports a busy clinic environment and collaborates with physicians and staff to ensure smooth patient flow.

Qualifications

• High School Graduate.
• No specific experience required.
• Demonstrates strong customer service skills and professional demeanor.

Responsibilities

• Create and maintain patient electronic health records and verify demographics.
• Check-in/register patients and collect co-pays with confidentiality.
• Explain insurance basics and discuss financial responsibilities with patients.
• Ensure compliance with HIPAA and other regulatory requirements.
• Schedule appointments and provide directions and instructions to patients.
• Answer phones, greet visitors, and assist with transportation or interpreter services.
• Manage queues in the electronic health record system.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Teamwork

HIPAA compliance

Education

High School diploma

Tools

EPIC

Insurance tools

MS Office

Email & internet

Job description

Aurora Health Care is seeking an organized, patient-focused registration specialist to support front-desk operations. The role involves checking in patients, verifying demographics and insurance information, collecting co-pays, and maintaining confidentiality in line with HIPAA requirements.

The position supports a busy clinic environment and collaborates with physicians and staff to ensure smooth patient flow.