Patient Access & Care Concierge

Aurora Health Care; Sheboygan (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Aurora Health Care is seeking a front desk patient registration professional responsible for creating the initial electronic health record, ensuring patient identity, collecting demographics and insurance information, and guiding patients through financial responsibilities. The role emphasizes HIPAA compliance, accuracy, and strong customer service in a high-volume setting.

Responsibilities include checking in patients, verifying data, explaining billing details, coordinating with Financial

Qualifications

• Demonstrates HIPAA compliance and patient confidentiality.
• Provides excellent customer service in fast-paced environments.
• Communicates clearly with patients, staff and physicians.
• Manages multiple tasks and prioritizes under pressure.

Responsibilities

• Creates and maintains the initial electronic health record for patients.
• Checks in and registers patients; verifies demographics, guarantor and insurance details; collects co-pays.
• Discusses financial obligations with patients and refers to Financial Advocates when needed.
• Ensures compliance with HIPAA, EMTALA, and other regulations; obtains required signatures.

Skills

HIPAA compliance

Customer service

Communication skills

Multitasking

Attention to detail

Organizational skills

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Aurora Health Care is seeking a front desk patient registration professional responsible for creating the initial electronic health record, ensuring patient identity, collecting demographics and insurance information, and guiding patients through financial responsibilities. The role emphasizes HIPAA compliance, accuracy, and strong customer service in a high-volume setting.

Responsibilities include checking in patients, verifying data, explaining billing details, coordinating with Financial