Patient Access & EHR Concierge

Aurora Health Care; Franklin (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Aurora Health Care is seeking a registration specialist to support patient flow and health information management. You will create the initial electronic health record used by the care team and verify demographic, insurance, and payment details to ensure accurate billing and timely processes.

Must maintain HIPAA compliance, provide excellent customer service, and assist patients with portals and appointments.

Qualifications

• Demonstrates strong customer service abilities and attention to detail.
• Excellent written and verbal communication skills.
• Able to work in a fast-paced environment with interruptions.

Responsibilities

• Create the initial electronic health record for the patient care team.
• Prevent duplicate records to avoid safety and billing issues.
• Verify demographic, guarantor, and insurance information; collect co-pays.
• Explain financial responsibilities and refer to Financial Advocates when needed.
• Maintain HIPAA confidentiality and patient privacy.

Skills

Customer service

HIPAA compliance

Data entry

Communication skills

Detail oriented

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Aurora Health Care is seeking a registration specialist to support patient flow and health information management. You will create the initial electronic health record used by the care team and verify demographic, insurance, and payment details to ensure accurate billing and timely processes.

Must maintain HIPAA compliance, provide excellent customer service, and assist patients with portals and appointments.