Patient Access Educator & Reimbursement Guide

TSP, a Syneos Health company; Charleston (WV); On-site; USD 185,000 - 190,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision plans

Life and AD&D insurance

Disability benefits

Pet Insurance

Legal Insurance

Employee Assistance Program

Employee Discounts

Professional Development

HSA

Flexible Spending Accounts

Incentive compensation plans

Other health resources

Job summary

Ascendis Pharma is seeking a Patient Access Liaison (PAL) to educate patients and caregivers, guide them through insurance and reimbursement processes, and collaborate with internal teams to ensure timely access to therapies. The role emphasizes patient education, planning, and advocacy with a focus on disease state and product information.

The PAL will travel up to 50% (including overnight and some weekend travel) to patient homes and advocacy events, requiring strong interpersonal skills and

Qualifications

• Bachelor’s degree and at least 5 years of experience in a direct patient support role, and the ability to explain disease state, product, and access and reimbursement concepts at the consumer level.
• Clinical/Allied Health degree/licensure preferred, with at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related areas.

Responsibilities

• Serve as the primary point of contact for patients and caregivers for education on disease state, Ascendis products, and questions related to therapy access and administration.
• Develop and maintain relationships with patients and caregivers via in‑person and virtual interactions.
• Assess the individual needs of the patient to develop an appropriate plan of action that empowers patient and caregiver advocacy utilizing approved resources.
• Provide individualized education to patients and caregivers on disease state and product using approved resources.
• Educate patients on their insurance coverage and the process for obtaining therapy.
• Conduct medication administration education as required once coverage is established.
• Provide information on affordability resources as needed.
• Manage long‑term relationships with patients and their care team by developing a communication plan tailored to the needs of the patient and their care team.
• Collaborate with cross‑functional internal teams as needed.
• Partner with Patient Advocacy and attend patient education symposia as needed.
• Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product complaints.
• Ensure compliance with all relevant regulations and standards.
• This position will require up to 50% travel including overnight travel. Travel will include going into patient homes, meeting both patients and caregivers. There will also be some weekend travel to support advocacy and congress needs.

Skills

Communication skills

HIPAA knowledge

Regulatory compliance

Bilingual (preferred)

Autonomy

Education

Bachelor’s degree

Clinical/Allied Health licensure

Job description

Ascendis Pharma is seeking a Patient Access Liaison (PAL) to educate patients and caregivers, guide them through insurance and reimbursement processes, and collaborate with internal teams to ensure timely access to therapies. The role emphasizes patient education, planning, and advocacy with a focus on disease state and product information.

The PAL will travel up to 50% (including overnight and some weekend travel) to patient homes and advocacy events, requiring strong interpersonal skills and