Patient Access & Discharge Specialist

LE113 North Mississippi Medical Clinics, Inc.; Tupelo (MS); On-site; USD 21,000 - 31,000; Full time

Job summary

North Mississippi Health Services is seeking an Admission & Discharge Specialist in Tupelo to manage patient admissions, discharges, scheduling, and related billing tasks. You will greet patients, collect information, verify insurance, process payments, and support referrals and medical records in a fast‑paced clinic environment.

The role requires strong communication, organization, and customer service skills, with experience in multi-system recordkeeping and patient advocacy.

Qualifications

• Strong organizational, customer service and communication skills; required
• Strong mathematical skills and problem solving abilities; required
• Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
• Strong interpersonal skills; required
• Must have knowledge and skills to provide service to customer population to include infants, pediatrics, adolescents, adults and geriatrics; required
• Must be detail oriented
• Must be able to work well within a team-oriented structure
• Must serve as a patient advocate
• Must efficiently and accurately register, admit, transfer patients and maintain discharges
• Must maintain registration data for all patient encounters in multiple systems, charges reconciled, billing and registration edits resolved, and tasks completed in an effective and efficient manner
• Must have daily interaction with patients, families, clinical staff, physicians, other support staff, visitors, and insurance companies/representatives
• Must have strong written and verbal communication skills/telephone etiquette
• Must be courteous and professional
• Must reflect a positive, caring attitude toward clinical staff, patients, co-workers – All encounters

Responsibilities

• Greets patients in a positive, helpful, and courteous manner
• Answers and directs calls to appropriate personnel; takes messages as needed
• Directs visitors and physician office patients to correct locations
• Assists patients with questions about Patient Portal
• Ensures waiting area and front desk are organized and presentable
• Obtains demographic and insurance information in a timely and professional manner
• Verifies/updates personal information, demographic information, assists with appointment information upon request
• Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
• Obtains and scans insurance card(s) into applicable database
• Verifies insurance eligibility/benefits information and updates in Registration systems
• Collects and witnesses required signatures on patient paperwork
• Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments
• Prints and applies armbands to patients (if applicable)
• Escorts patients or arranges for transport to assigned room or service area
• Assists patient with scheduling/rescheduling appointments and procedures as needed/requested
• Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
• Collects/posts payment on account (if necessary) and provides receipt for payments
• Accesses/reviews work lists in multiple systems daily to view necessary tasks
• Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner
• Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information)
• Prepares and documents deposits
• Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments
• Resolves all billing edits
• Properly maintains up-to-date office supplies and stock
• May manage patient referrals inside and outside systems, schedules appointments, and communicates with health care providers

Skills

Organizational skills

Customer service

Communication

Mathematical skills

Teamwork

Patient advocacy

Recordkeeping

Microsoft Word

Microsoft Outlook

Education

Associate’s Degree in Business Administration

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Job description

North Mississippi Health Services is seeking an Admission & Discharge Specialist in Tupelo to manage patient admissions, discharges, scheduling, and related billing tasks. You will greet patients, collect information, verify insurance, process payments, and support referrals and medical records in a fast‑paced clinic environment.

The role requires strong communication, organization, and customer service skills, with experience in multi-system recordkeeping and patient advocacy.