Patient Access Coordinator — Wound Center

Wooster Community Hospital; Wooster (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Wooster Community Hospital in Wooster, OH, seeks a Wound Center Secretary to support patient access, scheduling, and precertification across hospital services. The role emphasizes accurate data entry, insurance authorizations, and courteous patient interactions.

The position requires a high school diploma or GED, experience in a physician’s office or hospital setting, and strong computer/telephone skills. 40-hour weeks with 8:00–4:30 shifts and every 5th Saturday. Meditech experience preferred.

Qualifications

• High School Diploma or GED required.
• Experience in a physician’s office or hospital setting with third party payers to obtain authorization for hospital services and provider visits.
• Must be organized, show attention to details, and maintain excellent prioritization skills.
• Ability to work under pressure, handle multiple tasks in a high stress work area.
• Interpersonal skills including effective oral communication and good telephone etiquette.
• Experience dealing with the public.
• Strong computer skills: managing multiple software applications, typing ≥ 40 wpm, ability to utilize internet and other technology.
• Familiarity with medical terminology.
• Ability to work independently or as a team, willing to learn multiple duties as necessary.
• No written disciplinary actions within the last 12 months.
• Willingness to change and adapt duties and processes to meet the needs of the organization.

Responsibilities

• Answers phone in a professional but kind, welcoming manner.
• Greets patients warmly to The Wound Center at WCH.
• Schedules patient appointments for tests hospital-wide as ordered by a physician.
• Obtains complete demographic and insurance information and enters into Meditech.
• Ensures prior authorization/precertification per insurance guidelines.
• May perform copying, faxing, verifying orders, and answering/placing calls.
• Other duties assigned by the department manager/directors.

Skills

Phone etiquette

Interpersonal skills

Multitasking under pressure

Attention to detail

Organizational skills

Communication skills

Independent or team work

Adaptability

Typing speed 40 wpm

Education

High School Diploma or GED

Tools

Meditech

Job description

Wooster Community Hospital in Wooster, OH, seeks a Wound Center Secretary to support patient access, scheduling, and precertification across hospital services. The role emphasizes accurate data entry, insurance authorizations, and courteous patient interactions.

The position requires a high school diploma or GED, experience in a physician’s office or hospital setting, and strong computer/telephone skills. 40-hour weeks with 8:00–4:30 shifts and every 5th Saturday. Meditech experience preferred.