Patient Access Coordinator - PRN - Emergency Dept

Lifepoint Health; Danville (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan with match

Tuition assistance

Paid time off

Job summary

Lifepoint Health’s Danville location is hiring a Patient Access Coordinator to support patient registrations, verify insurance, and collect payments. This role emphasizes accuracy and compassionate service in a fast-paced hospital setting.

The ideal candidate has 1–2 years of customer service or health care experience, and familiarity with prior authorization or insurance verification is preferred. Excellent communication and organization are essential for success.

Qualifications

• Experience in customer service or health care preferred.
• Experience with prior authorization or insurance verification preferred.
• High school diploma or equivalent required.

Responsibilities

• Collect and enter demographic, billing and clinical data into the registration system with accuracy and timeliness.
• Distribute forms and educational materials to patients and families.
• Verify insurance benefits and obtain/validate necessary authorizations.
• Estimate and review upfront collections, process payments, and arrange patient payment plans.

Skills

Customer service

Insurance verification

Prior authorization

Education

High school diploma or equivalent

Tools

Registration system

Job description

Schedule

PRN Variable Shift/Rotating Weekends

Job Location Type

Emergency Dept

Hourly Range: $15.27-$18.86

Your experience matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a Patient Access Coordinator, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier.

More about our team

Our Patient Access team is the first point of contact for patients entering our hospital, setting the tone for a positive and supportive experience. We are committed to delivering exceptional service with compassion, accuracy, and efficiency. Our team plays a critical role in ensuring a smooth registration and intake process for every patient we serve.

Sovah Health is a regional health care delivery system with 2 hospital campuses - Danville and Martinsville. Each facility has a 24/7 Emergency Room, Outpatient Imaging Center, and over 20 primary and specialty care physician clinics. Our Danville location is also a teaching hospital that trains medical students and physician residents specializing in family and internal medicine.

How you'll contribute

A Patient Access Coordinator who excels in this role:

• Ensures that all necessary demographic, billing and clinical information is obtained and entered into the registration system with timeliness and accuracy.
• Distributes forms, documents, and educational handouts to patients and/or family members.
• Verifies insurance benefits and validates authorizations/pre-certifications.
• Completes estimations, reviews upfront collections process, processes payments, establish payment arrangements, and reviews patient's propensity to pay and escalates accordingly.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

Applicants should have a high school diploma or equivalent.

• Previous experience in prior authorization or insurance verification is preferred.
• 1-2 years of customer service and/or health care experience is preferred.

EEOC Statement

Sovah Health - Danville is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.