Patient Access Coordinator - Laboratory

Lifepoint Health®; Danville (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

401(k) retirement plan

Sign-on bonus

Job summary

Sovah Health in Danville, VA is seeking a Patient Access Coordinator to support laboratory registration processes and assist at the Lab Patient Service Center. This evening-focused role requires weekday availability with shifts from 11 a.m.

to 9 p.m., and offers a $5,000 sign-on bonus. The ideal candidate will verify demographics, insurance details, prepare estimates, and ensure accurate registrations while delivering courteous service to patients and families.

Qualifications

• Applicants should have a high school diploma or equivalent.
• Previous experience in prior authorization or insurance verification is preferred.
• 1-2 years of customer service and/or health care experience is preferred.

Responsibilities

• Ensures that all necessary demographic, billing and clinical information is obtained and entered into the registration system with timeliness and accuracy.
• Distributes forms, documents, and educational handouts to patients and/or family members.
• Verifies insurance benefits and validates authorizations/pre-certifications.
• Completes estimations, reviews upfront collections process, processes payments, establish payment arrangements, and reviews patient's propensity to pay and escalates accordingly.

Skills

Customer service

Insurance verification

Prior authorization

Education

High school diploma or equivalent

Job description

Earn a $5,000 Sign On Bonus! (conditions apply)

Schedule

Full Time Evenings - 11a-9p (may vary)

Job Location Type

Laboratory Registration

Hourly Range

$15.27-$18.86

Your Experience Matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a Patient Access Coordinator, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®.

More About Our Team

This position supports laboratory registration, including registering specimens within the laboratory and assisting at the Lab Patient Service Center. This is an evening-focused position requiring weekday availability and scheduling flexibility. Specimen arrivals from clinics vary based on daily workload and typically occur between 11am and 9:00 PM, which may impact end-of-shift times. Employees must be flexible and able to work until all assigned specimen processing, and registration duties are completed.

Our Patient Access team is the first point of contact for patients entering our hospital, setting the tone for a positive and supportive experience. We are committed to delivering exceptional service with compassion, accuracy, and efficiency. Our team plays a critical role in ensuring a smooth registration and intake process for every patient we serve.

Sovah Health is a regional health care delivery system with 2 hospital campuses - Danville and Martinsville. Each facility has a 24/7 Emergency Room, Outpatient Imaging Center, and over 20 primary and specialty care physician clinics. Our Danville location is also a teaching hospital that trains medical students and physician residents specializing in family and internal medicine.

How You'll Contribute

• Ensures that all necessary demographic, billing and clinical information is obtained and entered into the registration system with timeliness and accuracy.
• Distributes forms, documents, and educational handouts to patients and/or family members.
• Verifies insurance benefits and validates authorizations/pre-certifications.
• Completes estimations, reviews upfront collections process, processes payments, establish payment arrangements, and reviews patient's propensity to pay and escalates accordingly.

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What We're Looking For

Applicants should have a high school diploma or equivalent.

• Previous experience in prior authorization or insurance verification is preferred.
• 1-2 years of customer service and/or health care experience is preferred.

EEOC Statement

Sovah Health - Danville is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.