Patient Services Representative - Pain Clinic

Memorial Physician Practices; Danville (VA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO & Insurance

401(k) Retirement Plan

Well-being Programs

Professional Development

Job summary

Sovah Health - Danville is seeking a Patient Service Representative for a full-time, Monday–Friday role in our Pain Management Clinic. You will support front-desk operations, patient check-in/check-out, appointment scheduling, and handle calls and messages to ensure smooth patient flow.

Applicants should have a high school diploma or equivalent; prior medical office experience and insurance familiarity are preferred. Benefits include comprehensive coverage, PTO, and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Prior medical office experience preferred.
• Experience with insurance processes is a plus.

Responsibilities

• Greets and facilitates patient Check-In/Check-Out and scheduling.
• Manages phone calls and messages for the clinic.
• Verifies patient demographics and insurance information.

Skills

Customer service

Phone etiquette

Insurance verification

Education

High school diploma or equivalent

Job description

Schedule: Full Time Weekdays. 8am-4:30pm.

Job Location Type: Pain Management Clinic

Hourly Range:$14.41-$17.79

Your experience matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a Patient Service Representative on the team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®.

More about our team

Sovah Health is a regional health care delivery system with 2 hospital campuses - Danville and Martinsville. Each facility has a 24/7 Emergency Room, Outpatient Imaging Center, and over 20 primary and specialty care physician clinics. Our Danville location is also a teaching hospital that trains medical students and physician residents specializing in family and internal medicine.

How you'll contribute

A Patient Service Representative who excels in this role:

• Greets and facilitates patient Check-In/Check-Out, scheduling of appointments, and manages phone calls and messages.
• Collects patient co-pays and past due balances at time of service.
• Verifies patient demographic information and performs insurance verification.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

Applicants should have a high school diploma or equivalent.

• Previous experience in a medical office setting is preferred.
• Previous experience with insurance is preferred.

EEOC Statement

Sovah Health - Danville is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.