Clinic Service Representative OncologyHematology

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 25,000 - 36,000; Part time

Job summary

Henry Ford Health is seeking a Clinical Service Representative (Contingent) for the Radiation Oncology and related clinics. The role supports registration, scheduling, and check-in for a high-volume patient flow, with four 10-hour shifts covering staff days off.

The CSR works under general supervision to ensure accurate patient intake, insurance verification, and smooth clinic operations in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Experience in front desk or patient registration preferred.
• Ability to handle cash and basic insurance verification tasks.

Responsibilities

• Patient reception.
• Face-to-face check in and check out.
• Preregistration.
• Insurance verification.
• Cash collections.
• Chart reconciliation.
• Patient discharge.

Skills

Interpersonal skills

Customer service

Detail-oriented

Team player

Multitasking

Effective communication

Basic computer skills

Education

High School Diploma or equivalent

Tools

Clinic information systems

Job description

Job Description

Clinical Service Representative - Radiation Oncology - Contingent

Located at 19 & Hayes at Henry Ford Health - Macomb Hospital

No weekends or Henry Ford Health regconized Holidays.

The Front Office Clinical Service Representative (CSR) plays a vital role in supporting four high-volume clinics: Infusion, Radiation Oncology, Medical Oncology, and Radiation Oncology Clinic. This team handles registration, scheduling, and check-in for over 100 patients daily, ensuring smooth and efficient operations across all departments.

This contingent position is essential to maintaining extended operational hours. It provides coverage for full-time staff who work four 10-hour shifts, allowing continuity of care and administrative support on their scheduled days off.

Join a team committed to service excellence and patient-centered care in a fast-paced, collaborative environment.

GENERAL SUMMARY:

Under general supervision the Clinical Service Representative is responsible for the following:

• Patient reception,
• Face-to-face check in and check out,
• Preregistration,
• Insurance verification,
• Cash collections,
• Chart reconciliation
• Patient discharge.
• Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Qualifications: Qualifications

EDUCATION REQUIRED:

• High School Diploma or equivalent.

Sills:

• Required to perform calculations,
• complete forms,
• extensively utilize computer information system.
• Familiarity with clinic environment preferred.
• Demonstrated ability to work with detailed information.
• Requires:
• Interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.