Patient Access Coordinator I

Los Angeles Community Hospitals; Norwalk (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Los Angeles Community Hospitals is seeking a Patient Access Rep I in Norwalk, CA. The role focuses on efficiently admitting inpatients and outpatients, collecting accurate patient information and informing patients about hospital policies and procedures.

Ideal candidates have a high school diploma or GED and at least one year in a customer service role, with strong English communication, time management, and computer literacy.

Qualifications

• High School Diploma or GED
• One year of previous experience in a customer service role
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Excellent customer service skills
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only)

Responsibilities

• Registers all patients according to department procedures. Completes all necessary admission forms accurately and thoroughly.
• Prepares the patients financial folder and distributes copies to appropriate departments.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room.
• Ensures physicians are authorized to admit patients.
• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Skills

Customer service

Communication skills

Time management

Multitasking

Computer literacy

English proficiency

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

PBX operator experience

Job description

Los Angeles Community Hospitals is seeking a Patient Access Rep I in Norwalk, CA. The role focuses on efficiently admitting inpatients and outpatients, collecting accurate patient information and informing patients about hospital policies and procedures.

Ideal candidates have a high school diploma or GED and at least one year in a customer service role, with strong English communication, time management, and computer literacy.