Medical Front Desk & Patient Concierge (Epic)

Mercy Health Corporation; Janesville (WI); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Parental leave

Tuition reimbursement

Certification reimbursement

Well-being Programs

Employee Discounts

On-Demand Pay

Job summary

Mercyhealth is seeking a friendly clerical specialist to support front-desk operations, patient scheduling, and EMR Epic registration. You will answer calls, welcome visitors, and route inquiries while ensuring privacy and accurate data entry.

Responsibilities include posting co-pays, balancing cash, assisting with MyChart, and supporting alternate locations as needed. Strong communication and basic medical terminology are preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
• Schedules patient appointments and manages EMR Epic registration check-in processes, loads and updates patient demographics, and verifies insurance coverage.
• Collects co-payments and other self-pay obligations when required and posts in Epic at registration.
• Performs cashiering, daily closing, and balance of cash drawer; handles petty cash and MyChart signups.
• Safeguards patient privacy per policies and assists with MyChart messages and alternate location work if needed.

Skills

Phone etiquette

Customer service

Medical terminology

Written communication

Education

High school diploma

Reception experience

Tools

Epic

Job description

Mercyhealth is seeking a friendly clerical specialist to support front-desk operations, patient scheduling, and EMR Epic registration. You will answer calls, welcome visitors, and route inquiries while ensuring privacy and accurate data entry.

Responsibilities include posting co-pays, balancing cash, assisting with MyChart, and supporting alternate locations as needed. Strong communication and basic medical terminology are preferred.