Patient Access & Scheduling Coordinator

University Hospitals Pain Management; Kentucky; On-site; USD 32,000 - 46,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to be the first contact for patients and families. You will verify demographics, insurance and payments, answer inquiries, schedule appointments, and help patients use MyChart.

You will work with the care team, enter data in EPIC, collect copays, and support workflow improvements to enhance patient experience and keep appointments on schedule.

Responsibilities

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklists and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.
• Resource for new hire orientation and training.
• Identifies and recommends process improvements, projects and workflows.
• Exceeds team productivity and quality standards.
• In certain work environments, may be cross-trained to function as a Provider Administrative Assistant.
• May schedule surgical procedures.

Job description

University Hospitals Pain Management is seeking a Patient Access Representative to be the first contact for patients and families. You will verify demographics, insurance and payments, answer inquiries, schedule appointments, and help patients use MyChart.

You will work with the care team, enter data in EPIC, collect copays, and support workflow improvements to enhance patient experience and keep appointments on schedule.