Patient Access Coordinator - Front Desk & Insurance Navigation

Baptist Health; La Grange (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health Medical Group in the LaGrange area is seeking a Patient Access Coordinator for the Primary Care team. The role involves greeting patients, registering demographic and insurance data, and guiding them through the visit process.

You will verify insurance eligibility, discuss financial responsibilities, and use registration software to keep accurate records in a fast-paced healthcare office. This position emphasizes customer service and teamwork.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.

Responsibilities

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

Skills

Customer service

Data entry

Computer skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Registration software

EHR systems

Job description

Baptist Health Medical Group in the LaGrange area is seeking a Patient Access Coordinator for the Primary Care team. The role involves greeting patients, registering demographic and insurance data, and guiding them through the visit process.

You will verify insurance eligibility, discuss financial responsibilities, and use registration software to keep accurate records in a fast-paced healthcare office. This position emphasizes customer service and teamwork.