Patient Access Coordinator - Emergency Dept

Sovah Health; Martinsville (VA); On-site; USD 2,104,000 - 2,598,000; Full time

Benefits offered by this job

Sign-on bonus

Medical, dental & vision coverage

Paid time off

Tuition assistance

Job summary

Sovah Health Martinsville is seeking a Registration/Patient Access Clerk in the Emergency Department. The role involves greeting patients, collecting demographic and insurance information, and registering them in the hospital system.

You will verify insurance, handle co-pays, and coordinate with clinical staff to facilitate admission. The position offers a full-time night schedule, 12-hour shifts, and a $5,000 sign-on bonus (conditions apply).

Qualifications

• High school diploma or equivalent required.
• 3 months on-the-job training required.

Responsibilities

• Greets patient promptly upon arrival with a smile and scripting.
• Obtains and enters demographic, billing, and clinical information accurately in the registration system.

Skills

Customer service

Reception duties

Registration

Clerical tasks

Education

High school diploma or equivalent

Job description

Earn a $5,000 Sign On Bonus (conditions apply)

Schedule: Full Time Nights - 12hr shifts - 7p-7a

Job Location: Emergency Dept

Hourly Range: $15.27-$18.86

Your Experience Matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Patient Access team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier.

More About Our Team

Working in a hospital's Patient Access Department offers a unique blend of administrative, interpersonal, and healthcare-related experiences. It's often the first point of contact for patients, so the role is both impactful and rewarding. Here are some key perks: Gain firsthand experience in the healthcare system, which is valuable for career growth in medical administration or clinical roles. Work closely with nurses, doctors, and other departments, building strong professional relationships. Offer varied shifts (day, evening, overnight), which can suit different lifestyles. Your work helps streamline hospital operations, reducing wait times and improving patient satisfaction.

How You'll Contribute

• Greets patient promptly upon arrival using appropriate scripting and always with a smile.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Searches MPI completely to ensure assignment of the correct medical record number. Notifies medical records for any duplicate medical record number.
• Researches the patients visit history to ensure compliance with Medicare's 72 hour rule.
• Completes Medicare Secondary Payor Questionnaire as applicable and retains it in the appropriate system for reference.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Performs medical necessity check, when appropriate (if not already done so in scheduling or pre-registration process).
• Able to provide coverage to other areas of registration when necessary.

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What We're Looking For

The right person who will perform receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.

Applicants must have a High school diploma or equivalent. Additional requirements include:

• 3 months on the job training

EEOC Statement

Sovah Health - Martinsville is an Equal Opportunity Employer. Sovah Health - Danville is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.