Patient Access Coordinator - Laboratory

Socket.dev; Danville (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Sovah Health - Danville is seeking a Patient Access Coordinator for the Laboratory Registration team. This evening-focused role supports registering specimens and coordinating patient intake, typically 11:00 AM to 9:00 PM, with a $5,000 sign-on bonus (conditions apply).

You will verify demographics and insurance, collect payments, and help patients navigate the registration process, contributing to a compassionate, efficient experience in a hospital setting.

Qualifications

• 1-2 years of customer service and/or health care experience is preferred.
• High school diploma or equivalent required.

Responsibilities

• Ensures that all necessary demographic, billing and clinical information is obtained and entered into the registration system with timeliness and accuracy.
• Distributes forms, documents, and educational handouts to patients and/or family members.
• Verifies insurance benefits and validates authorizations/pre-certifications.
• Completes estimations, reviews upfront collections process, processes payments, establish payment arrangements, and reviews patient's propensity to pay and escalates accordingly.

Skills

Customer service

Education

High school diploma

Job description

Earn a $5,000 Sign On Bonus! (conditions apply)

Schedule: Full Time Evenings – 11a-9p (may vary)

Job Location Type: Laboratory Registration

Hourly Range: $15.27-$18.86

Your experience matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a Patient Access Coordinator, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier .

More about our team

This position supports laboratory registration, including registering specimens within the laboratory and assisting at the Lab Patient Service Center. This is an evening-focused position requiring weekday availability and scheduling flexibility. Specimen arrivals from clinics vary based on daily workload and typically occur between 11am and 9:00 PM, which may impact end-of-shift times. Employees must be flexible and able to work until all assigned specimen processing, and registration duties are completed.

Our Patient Access team is the first point of contact for patients entering our hospital, setting the tone for a positive and supportive experience. We are committed to delivering exceptional service with compassion, accuracy, and efficiency. Our team plays a critical role in ensuring a smooth registration and intake process for every patient we serve.

Sovah Health is a regional health care delivery system with 2 hospital campuses – Danville and Martinsville. Each facility has a 24/7 Emergency Room, Outpatient Imaging Center, and over 20 primary and specialty care physician clinics. Our Danville location is also a teaching hospital that trains medical students and physician residents specializing in family and internal medicine.

How you’ll contribute

A Patient Access Coordinator who excels in this role:

• Ensures that all necessary demographic, billing and clinical information is obtained and entered into the registration system with timeliness and accuracy.

• Distributes forms, documents, and educational handouts to patients and/or family members.

• Verifies insurance benefits and validates authorizations/pre-certifications.
• Completes estimations, reviews upfront collections process, processes payments, establish payment arrangements, and reviews patient's propensity to pay and escalates accordingly.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we’re looking for

Applicants should have a high school diploma or equivalent.

• Previous experience in prior authorization or insurance verification is preferred.
• 1-2 years of customer service and/or health care experience is preferred.

EEOC Statement

Sovah Health - Danville is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.