Patient Care Coordinator

Partnerships for Dentists; Garland (TX); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

401(k) Matching

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Perks & Discounts

Job summary

Partnerships for Dentists in Garland, TX seeks a friendly Patient Care Coordinator (PCC) to be the first point of contact for patients, handling scheduling, financial coordination, and follow-up. This on-site role offers $22-$25/hr with a Mon-Thu 7:30AM-5:00PM and Fri 8:00AM-12:00PM schedule.

You'll greet patients, manage phones and appointments, present treatment plans, verify benefits, and support front-office operations while ensuring HIPAA and OSHA compliance.

Qualifications

• Excellent communication and customer service.
• Familiarity with dental terminology and insurance processes.
• Strong multitasking and organizational abilities.
• Comfortable with scripts and addressing patient objections.
• Team player with a positive attitude.
• Dental office experience strongly preferred.

Responsibilities

• Greet patients and ensure a welcoming front-office experience.
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals.
• Present treatment plans, review fees, discuss payment options, and collect co-pays.
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up.
• Maintain accurate patient records and support all aspects of front-office operations.
• Coordinate referrals and follow through on patient care with specialists.
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations.
• Participate in daily huddles and communicate clearly with the clinical team.
• Ensure HIPAA and OSHA compliance at all times.
• Promote the practice by asking for reviews and referrals.
• Support cleanliness and organization in both front office and shared areas.

Skills

Communication

Dental terminology

Insurance processes

Multitasking

Organization

Team player

Job description

Dental Office | Front Office + Patient Relations

Pay & Schedule

• Pay: $22-$25/hour
• Schedule: Monday through Thursday 7:30AM-5:00PM | Friday 8:00AM-12:00PM

About The Role

We're seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You'll be the first point of contact for our patients and a key player in delivering an exceptional care experience—from scheduling to financial coordination to follow-up.

What You'll Do

• Greet patients and ensure a welcoming front-office experience
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
• Present treatment plans, review fees, discuss payment options, and collect co-pays
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up
• Maintain accurate patient records and support all aspects of front-office operations
• Coordinate referrals and follow through on patient care with specialists
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
• Participate in daily huddles and communicate clearly with the clinical team
• Ensure HIPAA and OSHA compliance at all times
• Promote the practice by asking for reviews and referrals
• Support cleanliness and organization in both front office and shared areas

What We're Looking For

• Outstanding communication and customer service skills
• Knowledge of dental terminology and insurance processes (ADA codes a plus)
• Strong multitasking and organizational abilities
• Comfortable using scripts and addressing patient objections
• Team player with a positive attitude and flexible mindset
• Dental office experience strongly preferred

Benefits

• Competitive Salary
• 401(k) Matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Perks & Discounts

If you're ready to make a meaningful impact in patients' lives while supporting a high-performing dental team - we'd love to hear from you!