Patient Care Coordinator/Receptionist

Shared Practices Group; Des Moines (IA); On-site; USD 26,000 - 29,000; Full time

Job summary

Shared Practices Group in Des Moines, IA is seeking a Dental Front Desk Coordinator to be the first point of contact and to create a welcoming, organized front-office experience. You will handle patient check-in/out, scheduling, and basic administrative tasks with professionalism.

The ideal candidate demonstrates outstanding customer service, strong organization, and the ability to multitask in a fast-paced dental setting.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask in a fast-paced setting.
• Comfort with computers and scheduling software.

Responsibilities

• Greet patients and manage check-in/check-out.
• Answer calls and inquiries in a friendly, professional tone.
• Communicate appointment details and policies clearly.
• Support a calm environment throughout the patient visit.

Skills

Customer service

Interpersonal communication

Organizational skills

Multitasking

Scheduling software

Practice management system

Tools

Practice management system

Job description

Job Title: Dental Front Desk Coordinator / Dental Receptionist

Position Summary

The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.

Key Responsibilities

Patient Experience & Communication

• Greet patients warmly upon arrival and assist with check-in and check-out
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone
• Communicate appointment details, office policies, and general visit flow
• Support a positive and calm environment for patients throughout their visit

Scheduling & Office Flow

• Schedule, confirm, reschedule, and follow up on patient appointments
• Maintain an organized and optimized schedule to support provider productivity
• Coordinate recall, follow-ups, and unscheduled treatment appointments
• Assist with daily office flow and communication between front and clinical teams

Administrative & Records Support

• Maintain accurate patient records and documentation in the practice management system
• Ensure patient forms and information are completed and up to date
• Support general administrative tasks including data entry, filing, scanning, and correspondence
• Maintain a clean, organized, and professional front desk and reception area

Monday-Friday 8am-5pm

$19 - $21 an hour

Requirements

Required Skills & Qualifications

• Strong customer service and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers, scheduling software, and basic office technology
• Professional appearance and demeanor

Salary Description

$19-$21