Patient Access Coordinator

Peninsula Community Health Services of Alaska; Soldotna (AK); On-site; USD 29,000 - 30,000; Full time

Job summary

Peninsula Community Health Services of Alaska seeks a Patient Access Coordinator to support all PCHS locations, including Soldotna and Kenai. This role provides a personal phone contact, confirms appointments, and assists with clerical tasks to facilitate access to care.

The position emphasizes educating patients on policies/programs, gathering necessary forms, and ensuring a smooth check-in process when patients arrive to see the provider.

Qualifications

• HS Diploma required.
• One year front desk administrative experience preferred.
• Must pass background check and pre-hire drug test.
• Strong telephone and appointment scheduling skills.

Responsibilities

• Answer and schedule patient appointments and confirmations.
• Explain office policies to patients.
• Navigate electronic health records and perform front desk tasks.
• Facilitate referrals and verify payer coverage.
• Assist with clerical tasks and data entry.

Skills

Telephone techniques

Verbal communication

Written communication

Data entry

Front desk experience

Education

HS Diploma

Job description

TITLE:Patient Access Coordinator - All PCHS locations (Soldotna & Kenai)

REPORTS TO: Manager, Patient Services
WORK WEEK: Full-time, 40hours per week, with benefits
WAGE CLASSIFICATION: Non-Exempt
OSHA RISK CLASSIFICATION: Medium
STARTING SALARY:$21.00 per hour, with potential to move to $22.00 per hour within 6-9 months.

MISSION:Strengthening Our Community by Providing Accessible and Affordable Healthcare

SUMMARY POSITION STATEMENT

The Patient Access Coordinator (PAC) position exists to provide a more personal telephone contact, as well as confirming appointments and assisting with clerical tasks. This position will also help facilitate access to care, to educate patients on policies and programs and to provide the necessary paperwork in a smooth and timely manner that begins the process when patients arrive to see the provider.

ESSENTIAL FUNCTIONS/ROLES & RESPONSIBILITIES OF THE POSITION

• Must have a positive attitude and a strong work ethic.
• Possess and utilize professional telephone techniques.
• Be proficient with telephone equipment and its functions.
• Possess strong written and verbal communication skills.
• Make and confirm appointments.
• Communicate patient needs to clinical assistants (medical or dental) and/or providers.
• Discusses treatment plans and future appointments with patients.
• Be proficient in computerized data entry.
• Be proficient in all electronic health records and be able to cover any front desk when needed.
• Explain office policies, procedures and programs to patients.
• Assist patients in gathering their data. Assure completeness of clinic forms. Issues necessary correspondence relating to treatment and office policy.
• Recognizes and responds to emergencies.
• Facilitates patient referrals.
• Verify coverage with the patients’ payer source.
• Must pass State required background check and pre-hire drug test.
• Other duties as required.

POSITION REQUIREMENTS

Education: HS Diploma

License: No license required
Experience: One year experience as a front desk administrative assistant preferred.

Contact:Patty Eissler, HR Director, [e-mail] or 907-260-5017

www.pchsak.org

PCHS is an equal opportunity employer and ADA compliant agency.