Patient Access Coordinator

Pchsak; Soldotna (AK); Vor Ort; USD 29.000 - 30.000; Vollzeit

Zusammenfassung

PCHS seeks a Patient Access Coordinator for Soldotna and Kenai locations. The role supports patient access, appointment coordination, and front desk operations, ensuring smooth clinic flow and clear policy communication.

The ideal candidate will have an HS Diploma, at least one year as a front desk assistant, and strong communication skills. EHR proficiency and teamwork are required to succeed.

Qualifikationen

• HS Diploma is required for the role.
• Experience as a front desk administrative assistant preferred.
• Strong written and verbal communication skills are essential.

Aufgaben

• Answer and screen telephone calls with professional etiquette.
• Make and confirm patient appointments and coordinate with clinical staff.
• Explain office policies and programs to patients clearly.
• Enter data accurately into the electronic health records system.
• Assist patients with paperwork and ensure form completeness.
• Verify insurance coverage and assist with referrals as needed.

Kenntnisse

Telephone etiquette

Written & verbal communication

Appointment scheduling

Data entry

Front desk operations

Customer service

Ausbildung

HS Diploma

Tools

Electronic Health Records

Front desk software

Jobbeschreibung

TITLE:Patient Access Coordinator - All PCHS locations (Soldotna & Kenai)

REPORTS TO: Manager, Patient Services
WORK WEEK: Full-time, 40hours per week, with benefits
WAGE CLASSIFICATION: Non-Exempt
OSHA RISK CLASSIFICATION: Medium
STARTING SALARY:$21.00 per hour, with potential to move to $22.00 per hour within 6-9 months.

MISSION:Strengthening Our Community by Providing Accessible and Affordable Healthcare

SUMMARY POSITION STATEMENT

The Patient Access Coordinator (PAC) position exists to provide a more personal telephone contact, as well as confirming appointments and assisting with clerical tasks. This position will also help facilitate access to care, to educate patients on policies and programs and to provide the necessary paperwork in a smooth and timely manner that begins the process when patients arrive to see the provider.

ESSENTIAL FUNCTIONS/ROLES & RESPONSIBILITIES OF THE POSITION

• Must have a positive attitude and a strong work ethic.
• Possess and utilize professional telephone techniques.
• Be proficient with telephone equipment and its functions.
• Possess strong written and verbal communication skills.
• Make and confirm appointments.
• Communicate patient needs to clinical assistants (medical or dental) and/or providers.
• Discusses treatment plans and future appointments with patients.
• Be proficient in computerized data entry.
• Be proficient in all electronic health records and be able to cover any front desk when needed.
• Explain office policies, procedures and programs to patients.
• Assist patients in gathering their data. Assure completeness of clinic forms. Issues necessary correspondence relating to treatment and office policy.
• Recognizes and responds to emergencies.
• Facilitates patient referrals.
• Verify coverage with the patients’ payer source.
• Must pass State required background check and pre-hire drug test.
• Other duties as required.

POSITION REQUIREMENTS

Education: HS Diploma

License: No license required
Experience: One year experience as a front desk administrative assistant preferred.

Contact:Patty Eissler, HR Director, [e-mail] or 907-260-5017

www.pchsak.org

PCHS is an equal opportunity employer and ADA compliant agency.