Patient Access Coordinator - Ambulatory

Bassett Healthcare Network; New York (NY); On-site; USD 24,000 - 36,000; Full time

Job summary

Bassett Healthcare Network is hiring an Ambulatory Office Assistant I in New York. The role centers on delivering front-desk care, smooth patient flow, and accurate data entry in the EMR to support ambulatory teams.

You will handle scheduling, patient communication, and insurance details with strong customer service and attention to detail. Candidates should have a high school diploma, at least one year of related experience, and ideally medical office certification with BLS within six months.

Qualifications

• High School Diploma or GED required or preferred.
• Minimum one year relevant work experience (Associates degree or higher may be substituted).
• Customer service experience preferred.

Responsibilities

• Serves as the first point of contact for patients, providing excellent customer service.
• Schedule outpatient appointments and gather demographic and insurance information.
• Communicate with nurses and providers about patient needs and delays.
• Assist with registration, billing, eligibility verification, and related clerical tasks.
• Answer phones, screen messages, and support referral and authorization processes.
• Maintain accurate data entry and use EMR to support patient care and scheduling.

Skills

Customer Service

Time Management

Multi-Tasking

Communication

Education

High School Diploma or GED

Medical Office Assistant or Medical Assistant

BLS certification

Job description

Bassett Healthcare Network is hiring an Ambulatory Office Assistant I in New York. The role centers on delivering front-desk care, smooth patient flow, and accurate data entry in the EMR to support ambulatory teams.

You will handle scheduling, patient communication, and insurance details with strong customer service and attention to detail. Candidates should have a high school diploma, at least one year of related experience, and ideally medical office certification with BLS within six months.