Patient Access Coordinator (7:00P-7:30A)

Truman Medical Centers; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

University Health Truman Medical Center in Kansas City seeks a Patient Access Coordinator to manage check-in, verify insurance, and route patients efficiently through the care pathway. This role combines attention to detail with strong customer service in a fast-paced hospital setting.

The ideal candidate has 3+ years in patient access or hospital finance, excellent communication, and the ability to stay calm under pressure; bilingual Spanish is a plus.

Qualifications

• High school diploma or equivalent; multitasking degree from the school of real life.
• 3+ years of hands-on experience in patient contact, hospital finance, or insurance.
• Previous success as a Patient Access Rep II or Scheduling Rep II.
• Clear, kind, and effective communicator—whether it’s face-to-face, over the phone, or through email.

Responsibilities

• Manage patient check-in, insurance verification, and scheduling.
• Coordinate patient flow and paperwork to ensure on-time visits.
• Handle sensitive conversations with empathy and professionalism regarding insurance matters.
• Support the team and help improve systems through proactive problem-solving.

Skills

Customer service

Communication

Organization

Prior authorization

Spanish language

Education

High school diploma or equivalent

Degree in multitasking

Job description

Patient Access Coordinator (7:00P-7:30A) 101 Truman Medical Center

Job Location: University Health Truman Medical Center Kansas City, Missouri

Department: Patient Access UHTMC

Position Type: Full time

Work Schedule: 7:00PM - 7:00AM

Hours Per Week: 40

Patient Access Coordinator – Are you the kind of person who thrives in organized chaos, loves helping people, and can juggle patient flow, paperwork, and phone calls—all before your second cup of coffee? Then you'd feel right at home as a Patient Access Coordinator! In this role, you're the behind-the-scenes hero keeping everything running smoothly—from check-in to insurance verification, and all the way to getting patients where they need to be (on time, every time). You're part traffic controller, part detective (hello, prior authorizations), and part customer service superstar. You're not just doing the work—you’re making it better, helping to improve systems and support a team that relies on you daily. Oh, and you’re not afraid of a little paperwork (okay, a lot), love solving problems, and can keep your cool when things get hectic. Plus, you speak fluent “insurance,” know how to keep patients calm and informed, and have no problem making complex things sound simple. Bonus points if you can do all of that en español!

What You Bring to the Table

• A high school diploma or equivalent (and a degree in multitasking from the school of real life)
• 3+ years of hands-on experience in patient contact, hospital finance, or insurance
• Previous success as a Patient Access Rep II or Scheduling Rep II
• Clear, kind, and effective communicator—whether it’s face-to-face, over the phone, or through email
• A detail-lover with a knack for staying organized and calm under pressure
• Able to read between the lines (and legal documents), ask the right questions, and find smart solutions fast
• Proficient in navigating sensitive conversations with empathy and professionalism

Extra Credit (a.k.a. Preferred Skills)

• You've tackled insurance verification and authorization before and lived to tell the tale
• You know your way around medical terms (and maybe even how to spell them!)
• You can speak Spanish—or you’re working on it!

Working at University Health is about making a difference. It's providing the best care to every patient every day. University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.