Patient Access Representative (7:00P-7:30A))

University Health KC; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

University Health Truman Medical Center in Kansas City, MO is seeking a Patient Access Representative I to support the Emergency Department and ambulatory registration. You will be the friendly face guiding patients through check-in, verifying details, and ensuring a smooth start to their visit.

This entry-level role offers hands-on training, opportunities to advance to PAR II, and a collaborative team focused on outstanding patient care.

Qualifications

• High school diploma or equivalent required.
• Customer service experience in healthcare, retail, or hospitality is a plus.
• Strong communication skills for interacting with patients and staff.
• Clear writing and fast keyboarding abilities.
• Willingness to learn and advance through competency exams.
• Detail-oriented with the ability to handle confidential information.

Responsibilities

• Greet and register patients smoothly in the ER, outpatient, and inpatient settings.
• Provide excellent customer service to patients and families.
• Coordinate with departments to maintain patient flow.
• Verify patient details and answer questions about insurance and visits.
• Move between areas as needed to support registration teams.

Skills

Customer Service

Communication

Writing & Keyboarding

Attention to Detail

Education

High School Diploma or equivalent

Job description

Patient Access Representative (7:00P-7:30A)

101 Truman Medical Center

Job Location

University Health Truman Medical Center
Kansas City, Missouri

Department

Patient Access UHTMC

Position Type

Full time

Work Schedule

7:00PM - 7:30AM

Hours Per Week

36

Job Description

Patient Access Representative (PAR) I Your First Step into Healthcare – Let’s Make a Difference Together! Are you ready to jumpstart your healthcare career and make a real impact in the lives of patients? As a Patient Access Representative (PAR) I, you’ll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether you’re checking them in at the Emergency Department or helping them navigate the registration process, you’ll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care. Let’s get started on an exciting healthcare journey!

What You’ll Be Doing

• Welcome Patients Like a Pro: Whether they’re coming in for a routine procedure or an emergency, you’ll make sure their registration process goes smoothly and stress-free.
• Provide Stellar Customer Service: You’ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.
• Support Patient Flow: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.
• Be a Problem-Solving Rockstar: From verifying patient details to handling complex situations, you’ll be the go-to person to tackle any questions and make sure everything runs smoothly.
• Jump Between Areas: From the Emergency Department to Outpatient and Inpatient Registration, no two days are the same, and you’ll get a chance to assist across different areas of the hospital.

What We’re Looking For

• High School Diploma or equivalent.
• Customer Service Experience: If you’ve worked with people before, whether in a retail, hospitality, or healthcare setting, you’re halfway there! If you’ve completed the UH Patient Access Rep/Patient Scheduler Apprentice Program, even better.
• Top-Notch Communication Skills: You’ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!
• Strong Writing & Keyboarding Skills: You’ll need to capture accurate details and process information quickly and efficiently.
• Ability to Learn and Grow: You’ll need to complete a Patient Access Representative II competency exam within one year, and be ready to move up when you’re ready!
• Problem Solver: From questions about insurance to patient concerns, you’ll need to tackle issues head-on with confidence and professionalism.
• Attention to Detail: You’ll be handling important patient information, so being thorough and organized is a must.

Nice To Have (But Not Required)

• Two years of patient contact experience – If you’ve worked directly with patients before, even in an office, you’ll feel right at home here.
• Medical Terminology: It’s a bonus if you know a bit about medical terms, but we’re happy to teach you!
• Experience in Healthcare: If you’ve worked in a hospital, business, or insurance office, you’ll hit the ground running.

Why You’ll Love This Role

• Kickstart Your Healthcare Career: This entry-level position is the perfect opportunity to get your foot in the door and start building your career in healthcare.
• Work with a Fun, Supportive Team: You'll be part of a team that values positivity, collaboration, and providing excellent care for every patient.
• Endless Growth Potential: Ready for more responsibility? After completing the necessary training and exams, you can move up to the Patient Access Representative II role and beyond.
• Every Day is Different: Whether you're registering patients in the Emergency Department or helping them get set up for outpatient procedures, no two days will ever be the same!
• Make a Real Difference: Your work directly impacts the patient experience. You’ll be part of an essential team that helps people get the care they need!

If you’re excited to help patients feel at ease, navigate the registration process, and be part of a healthcare team that makes a difference, we want YOU on our team.