Patient Scheduler - Pulmonary & Allergy Clinics

Truman Medical Centers; Kansas City (MO); On-site; USD 34,000 - 48,000; Full time

Job summary

Truman Medical Centers is seeking a Patient Scheduler for the Pulmonary & Allergy Clinics at UH3 in Kansas City, MO. You will guide patients from scheduling to check-in, ensuring a smooth visit and accurate records in our front-desk operations.

The role emphasizes friendly customer service, efficient patient flow, and clear communication about health benefits and policies, with a standard 40-hour workweek from 8:00 AM to 4:30 PM.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience.
• Excellent verbal and written communication skills.
• Proficient with computer hardware/software and patient management systems.
• Detail-oriented with accurate record-keeping.

Responsibilities

• Be the First Friendly Face: assist patients with scheduling, check-in, registration, check-out, and ensure a seamless experience.
• Manage Patient Flow: help keep the clinic running smoothly with timely scheduling and check-ins.
• Accurate Record Keeping: ensure patient demographic and financial data is entered accurately.
• Communication Pro: answer calls, respond to requests, and explain benefits and policies clearly.
• Be the Scheduling Guru: manage the clinic schedule to optimize patient experience.

Skills

Customer service

Verbal communication

Written communication

Tech-savvy

Detail-oriented

Record keeping

Phone etiquette

Education

High school diploma or equivalent

Tools

Patient management systems

Job description

Patient Scheduler - Pulmonary & Allergy Clinics 101 Truman Medical Center Job Location University Health 3 (UH3) Kansas City, Missouri Department Clinic Pulmonary UHTMC Position Type Full time Work Schedule 8:00AM - 4:30PM Hours Per Week 40

Are you a friendly, organized, and detail-oriented individual who loves helping people? As a Patient Scheduler, you’ll be the first point of contact for our patients, guiding them through every step of their visit—from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You’ll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date. If you enjoy providing excellent customer service and have a knack for managing schedules, we’d love to have you on board!

What You’ll Do:

• Be the First Friendly Face: Assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.
• Manage Patient Flow: Help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Accurate Record Keeping: Make sure all patient demographic and financial information is accurately entered into our system, ensuring a smooth visit for everyone.
• Communication Pro: Answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and our organization’s Discount Policy with clarity.
• Be the Scheduling Guru: Take charge of the clinic schedule, ensuring it’s effective, organized, and optimized for the best patient experience.

What You Need to Bring:

• Education: High school diploma or equivalent.
• Experience: At least one year of customer service experience, where you’ve honed your ability to communicate clearly and effectively.
• Communication Skills: You’ve got excellent verbal communication skills, and you’re also great with written communication—whether it’s talking to patients or exchanging information with other staff.
• Tech-Savvy: You’re proficient with computer hardware and software and can easily navigate patient management systems.
• Detail-Oriented: You’ll be the expert in maintaining accurate patient records and ensuring all information is verified correctly.

Working at University Health is about making a difference. It's providing the best care to every patient every day. University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees.

UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.