Appointment Coordinator

University Orthopedics; Providence (RI); On-site; USD 22,000 - 29,000; Full time

Job summary

University Orthopedics in Providence, RI is seeking an Appointment Coordinator to support the Patient Access team. This role handles incoming calls, schedules, reschedules, and cancels appointments, and guides patients through the visit process while maintaining accuracy in the EMR system.

The ideal candidate will have strong phone and customer service skills, be able to work in a fast-paced environment, and perform clerical tasks with professionalism and compassion; bilingual abilities in

Qualifications

• High school graduate with demonstrated maturity to deal with confidential information.
• Ability to work in a fast-paced call center environment and multi-task.
• Excellent telephone manners and customer service skills.
• Training available for medical terminology; prior experience a plus.

Responsibilities

• Answer incoming calls and schedule, reschedule, and cancel appointments.
• Register patients and enter accurate demographic information into the system; verify insurance details.
• Coordinate with billing for insurance eligibility and referral requirements.
• Schedule appointments with UOI physicians and confirm date, time and location.
• Use Athena EMR for scheduling and messaging providers and staff.
• Travel to all sites as necessary and maintain professional relationships with team.

Skills

Phone etiquette

Customer service

Multi-tasking

Communication skills

Teamwork

Professionalism

Compassion

Attention to detail

Microsoft Office

Typing speed

Education

High school diploma

Tools

Athena EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Providence, RI, US

Job Title: Appointment Coordinator

Reports To:Director of Patient Access

GENERAL SUMMARY OF DUTIES:

This team-oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; processing incoming electronic referrals; various operator and administrative duties as assigned. Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication and customer service skills and be able to handle a very fast-paced environment.

Essential Job Functions:

• Promptly answer the telephone using positive and clear communication
• Register patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance)
• Work closely with billing team for insurance eligibility, and insurance referral requirements
• Schedule appointment – triage patient problem and schedule with appropriate UOI physician
• Review appointment date, time, location, and provider name with caller
• Prepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.)
• Remind caller of cancellation/no-show policy
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Efficient use of Athena EMR for appointment scheduling as well as sending messages to providers and coworkers
• Collaborate and develop strong professional relationships with the Administrative Assistant team members
• Additional duties as assigned by the Manager to meet department needs

Requirements:

• High school graduate with demonstrated maturity to deal with confidential information
• Must be able to work the hours needed in the Patient Access Center department, including occasional Saturday hours.
• Ability to communicate effectively on the telephone
• Ability to handle a "call center" environment: work quickly and multi-task
• Ability to handle confidential and sensitive information
• Ability to exercise good telephone manners to handle calls appropriately
• Ability to demonstrate compassion and sensitivity to caller
• Ability to demonstrate good customer service
• Ability to work in a team-oriented environment
• Very familiar with computer functions and Microsoft programs
• Ability to type quickly and accurately while speaking on the phone
• Pertinent job-related experience such as medical office receptionists and medical assistants with familiarity to medical terminology, but willing to train a strong candidate
• Professional, pleasant, cheerful, and neat appearance required
• Ethical and positive work principles
• Ability to speak Spanish and/or Portuguese a plus
• Must be able to travel to all sites if/when necessary.