Patient Scheduler

Prismhr Hire; Phoenix (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, eye, and dental insurance

401K

Supportive team environment

Training and development

Job summary

Prismhr Hire in Phoenix, AZ seeks a detail-oriented appointment coordinator to support patient access in a fast-paced healthcare environment. You will schedule, confirm, and adjust patient appointments while maintaining accurate records.

The role emphasizes courteous communication, confidentiality, and collaboration with clinical and administrative teams. Training and development resources are provided to help you excel.

Qualifications

• High school diploma or equivalent required; healthcare administration training is a plus.
• Previous experience in scheduling, customer service, medical office support, or a related administrative role preferred.
• Strong communication skills with the ability to interact professionally with patients, families, and team members.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort using scheduling systems, electronic records, and standard office software.
• Understanding of confidentiality practices and a commitment to maintaining patient privacy.

Responsibilities

• Schedule, reschedule, and confirm patient appointments across one or more clinical providers or departments.
• Answer incoming and outgoing calls and respond to scheduling requests in a courteous and professional manner.
• Collect and verify patient information to ensure accurate records and appointment details.
• Document calls in appropriate software with accurate coding.
• Coordinate with clinical and administrative teams to support smooth patient flow and appointment availability.
• Communicate appointment instructions, preparation details, and follow-up information as needed.
• Maintain confidentiality and handle sensitive patient information in accordance with applicable policies and regulations.
• Monitor schedules for openings, cancellations, and conflicts, and make appropriate updates.
• Assist with reminders, referrals, and other administrative tasks related to patient access and scheduling.
• Other tasks as assigned.

Skills

Communication skills

Attention to detail

Multitasking

Scheduling software

Privacy & confidentiality

Education

High school diploma

Healthcare administration training

Tools

EMR systems

Office software

Job description

We are seeking a detail-oriented and customer-focused professional to support appointment coordination and patient communication in a fast-paced healthcare environment. In this role, you will help ensure that patients receive timely access to care while maintaining accurate scheduling records and delivering a positive service experience.

Responsibilities

• Schedule, reschedule, and confirm patient appointments across one or more clinical providers or departments.
• Answer incoming and outgoing calls and respond to scheduling requests in a courteous and professional manner.
• Collect and verify patient information to ensure accurate records and appointment details.
• Document calls in appropriate software with accurate coding
• Coordinate with clinical and administrative teams to support smooth patient flow and appointment availability.
• Communicate appointment instructions, preparation details, and follow-up information as needed.
• Maintain confidentiality and handle sensitive patient information in accordance with applicable policies and regulations.
• Monitor schedules for openings, cancellations, and conflicts, and make appropriate updates.
• Assist with reminders, referrals, and other administrative tasks related to patient access and scheduling.
• Other tasks as assigned.

Qualifications

• High school diploma or equivalent required; additional education or training in healthcare administration is a plus.
• Previous experience in scheduling, customer service, medical office support, or a related administrative role preferred.
• Strong communication skills with the ability to interact professionally with patients, families, and team members.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort using scheduling systems, electronic records, and standard office software.
• Understanding of confidentiality practices and a commitment to maintaining patient privacy.

Preferred Attributes

• Positive, patient-centered approach to service.
• Strong problem-solving skills and the ability to adapt to changing schedules.
• Reliability, professionalism, and a collaborative mindset.

What We Offer

• Competitive Pay
• Medical, Eye and Dental Insurance Offered
• 401K
• A supportive and team-oriented work environment.
• Opportunities to contribute to a meaningful patient experience.
• Training and development resources to support success in the role.