Care Coordinator

Graceworks Lutheran Services; United States; On-site; USD 23,598 - 30,362; Full time

Benefits offered by this job

Employer-paid basic life insurance

Long-term disability insurance

403(b) retirement plan

Pet insurance

YMCA and Costco memberships

Job summary

Peninsula Community Health Services is seeking a Care Coordinator to support patients by navigating healthcare systems, coordinating care, and linking them to community resources. The role spans multiple locations including clinics, carceral settings, ER, and community co-locations.

The position focuses on enrollment, eligibility, patient engagement, and social service referrals, with an emphasis on transitions of care, insurance navigation, and performance reporting.

Qualifications

• Must have excellent communication skills.
• Ability to work independently and as part of a team.
• Strong interpersonal and problem-solving skills; time-management and organizational skills.

Responsibilities

• Act as a liaison between patients, caregivers, providers, and community resources to ensure access to clinical services (e.g., Medical, Behavioral Health, Dental and Pharmacy)
• Help patients connect with transportation resources and provide transportation services
• Act as a liaison between patients, caregivers, providers, and community resources to ensure access to social services (e.g., housing, food assistance, and employment)
• Maintain knowledge of community resources appropriate to patients’ needs
• Provide care coordination and ongoing follow‑up to patients, assisting with transitions of care between hospital, community, and outpatient settings
• Support insurance navigation, including Medicare and Medicaid enrollment, and assist patients aging out of parent coverage
• Report performance measures (e.g., patients served, interventions provided, resource connections offered, transportations provided)
• Familiar with using electronic health record (e.g., Athena and NextGen)
• Other duties as assigned

Skills

Communication skills

Teamwork

Time management

Problem-solving

Job description

Peninsula Community Health Services is an Equal Opportunity Employer.

The Care Coordinator plays a critical role in supporting patients by navigating healthcare systems, coordinating care, and linking them to community resources to promote better health outcomes. They assist with enrollment, eligibility, patient engagement, and social service referrals while ensuring patients receive appropriate follow-up care. This role requires working across all locations, including clinic sites, carceral settings, the emergency room, and community co‑locations (e.g., Salvation Army, Kitsap Rescue Mission, school‑based sites, and any other PCHS‑assigned location).

Essential Duties and Responsibilities

• Act as a liaison between patients, caregivers, providers, and community resources to ensure access to clinical services (e.g., Medical, Behavioral Health, Dental and Pharmacy)
• Help patients connect with transportation resources and provide transportation services
• Act as a liaison between patients, caregivers, providers, and community resources to ensure access to social services (e.g., housing, food assistance, and employment)
• Maintain knowledge of community resources appropriate to patients’ needs
• Provide care coordination and ongoing follow‑up to patients, assisting with transitions of care between hospital, community, and outpatient settings
• Support insurance navigation, including Medicare and Medicaid enrollment, and assist patients aging out of parent coverage
• Report performance measures (e.g., patients served, interventions provided, resource connections offered, transportations provided)
• Familiar with using electronic health record (e.g., Athena and NextGen)
• Other duties as assigned

Supervisory Responsibilities

This position has no direct reports.

Qualifications

• Valid driver’s license (required)
• One (1) year of customer service experience (preferred)
• Will become SHIBA and Medicaid certified if qualified

Benefits and Compensation

PCHS offers a wide variety of benefits through a customizable cafeteria plan. In addition to receiving employer‑paid basic life and long‑term disability insurance, eligible employees can choose between several employer‑subsidized health insurance plans and YMCA and Costco memberships. PCHS also offers a 403(b)-retirement plan, pet insurance, and legal and long‑term care plans, among others.

For pay equity purposes, PCHS calculates salaries based on a wage scale that incorporates a standardized approach to compensation. Accordingly, PCHS does not engage in salary negotiations for non‑provider staff.

Compensation: Starting at $17.13 - $22.04*
*Taking into account education and experience related to the position

Skills

Must have excellent communication skills. Ability to work independently and as part of a team; to receive and respond well to feedback. Possess strong interpersonal and problem‑solving skills; time‑management and organizational skills, including being punctual, responsive, and efficient. Perform job with professionalism and good judgment.

Work Environment and Physical Demands

With multiple locations and settings, PCHS’ work environment and physical demands vary greatly depending on the employee’s role. Essential job functions include the following: The employee is required to talk, hear, see, smell, sit and stand. The employee is frequently required to move around the facility; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Employees may be exposed to mechanical parts and moderate noise levels. Reasonable accommodations may be available to individuals with disabilities to perform their essential job functions.