Patient Access Coordinator

BHS; Scottsburg (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health Medical Group in Scottsburg, IN is seeking a Patient Access Coordinator for full-time, first shift hours. The role handles patient registration, insurance verification, pre-registration, and on-site collections with a focus on excellent customer service.

This position requires a high school diploma or equivalent, and experience with patient registration is preferred. Strong communication and proficiency with access software are essential to succeed in this busy clinic environment.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience with patient registration and front desk tasks is preferred.
• Ability to communicate clearly with patients and staff.

Responsibilities

• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Verifies insurance eligibility and benefits prior to the visit.
• Demonstrates skill with access software systems.
• Pre-registers patients and discusses benefits and payment options with patients.
• Maintains patient visit information in the system and ensures accuracy.

Skills

Customer service

Phone etiquette

Communication skills

Education

High school diploma or equivalent

Registration experience preferred

Tools

Access software

Job description

Summary

Full Time 8:00a.m- 4:30p.m

Job Description:

Baptist Health Medical Group

Patient Access Coordinator

Primary Care

Scottsburg, IN

Full time/First shift

Principle Duties and Responsibilities:

These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. These duties include:

• Demonstrates a commitment to the mission, vision and values of Baptist Health.
• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
• Demonstrates skill with all applicable access software systems.
• Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
• Performs other related duties as assigned or requested in order to maintain a high level of service.
• Completes required continuous training and education, including department specific requirements.
• Maintains all patients visit information within the system, updating as requested.
• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services

Minimum Education, Training and Experience Required

• High school diploma or equivalent
• Registration Experience Preferred

Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

Baptist Health is an Equal Employment Opportunity employer.