Patient Access Coordinator

ObjectWin Technology; Portland (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Access Coordinator to join their outpatient rehabilitation clinic team. This role is crucial for ensuring that patients receive timely and efficient access to care. You will be responsible for gathering patient information, scheduling appointments, and confirming insurance coverage, all while maintaining a high standard of customer service. If you thrive in a fast-paced environment and have a passion for helping others, this position offers an exciting opportunity to make a difference in patients' lives while working remotely. Join a dedicated team that values compassion and professionalism in healthcare!

Qualifications

• 6 months experience in a medical office or high volume public contact role.
• Rehabilitation scheduling experience and excellent customer service skills.

Responsibilities

• Ensure patient safety and welfare while providing courteous service.
• Schedule appointments and handle patient information accurately.
• Verify insurance and manage billing processes.

Skills

Customer Service

Patient Scheduling

Insurance Verification

Cash Handling

Communication Skills

Education

High School Diploma

Medical Office Experience

Tools

OHSU Databases

Multi-line Phone System

Job description

Job Title: Patient Access Coordinator
Location: Portland, OR 97239/ Remote
Duration: 3 to 4 Months Contract
Shift: 8:30A - 5:00P; 5X8 Days

Description:
Role: Patient Access Service Specialist - Outpatient Rehabilitation Clinic (REMOTE)

Position Summary:
The purpose of this job/position is to function as a member of the Rehabilitation Services patient care team. Patient Access Service Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual's obligations, obtaining necessary authorizations for care, scheduling appointments, phones, billing, cash handling and assisting patients in an office or clinic setting.

Key Responsibilities:

1. Provides a Safe Therapeutic Environment:
   -Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees.
   -Utilizes proper posture and sound body mechanics and principles for safe patient handling.
   -Maintains general good physical and mental health and self care in order not to jeopardize the health and safety of self and others in the workplace.
   -Maintains a clean, safe, and orderly environment for patients, family and personnel, including but not limited to, maintaining organization for therapy supplies and equipment, notifying appropriate personnel when cleaning or repair is needed, following infection control policies, maintaining knowledge of life safety, fire and electrical safety and disaster plan.
   -Maintains a high degree of courtesy, discretion and respect for patients/clients, families/caregivers and fellow employees.
   -Considers the needs of patients/clients, families/caregivers, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner.
2. Arranged Care:
   -Schedules new patient appointments online and manually if necessary.
   -Creates a medical record if needed.
   -Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible.
   -Mails information packets.
   -Provides personal reminders to patients about upcoming appointments.
   -Obtains and prepares OHSU medical records before scheduled appointments.
3. Enrollment & Authorization:
   -Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.
   -Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
   -Greets patients and confirms that an appointment has been kept.
   -Inspects insurance cards and/or authorization notices.
   -Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures.
   -Verifies and updates the common data set online.
   -Explains and satisfies any necessary patient signature requirements.
   -Validates parking.
   -Answers phone calls, returns messages.
4. Billing and Cash Handling:
   -When requested, obtains authorizations for clinical care.
   -Enters all information accurately into OHSU databases or into the medical record.
   -Follows up on pending authorizations until they are obtained.

Qualifications:
-Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
-Completion of the Client Trainee position.
-Rehabilitation scheduling experience, high level of customer service.
-Demonstrated record of reliable attendance, punctuality and proven successful performance at past and present employers.
-6 months experience with high volume, multi-line phone system preferred.