Patient Access Coordinator

Trinity Health MI; Brighton (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Trinity Health MI is seeking a Coordinator, PA & PreService to oversee patient access workflows during the evening shift (Mon-Fri 1pm-9:30pm) with on-call duties every other weekend. The role includes supervising staff, mentoring team members, and ensuring accurate registration and scheduling across departments.

The position emphasizes collaboration with leadership, process improvement, and compliance with healthcare regulations to enhance patient flow and service quality in a dynamic hospital

Qualifications

• High school graduate or equivalent is required.
• Minimum of three years experience with competency in patient access, pre-service or registration.
• Ability to obtain HFMA CRCR or NAHAM CHAA certification within one year of hire.

Responsibilities

• Coordinate operational, technical and clerical support to optimize patient access workflows.
• Plan and organize patient flow, prioritize registration and scheduling duties.
• Lead a small team; mentor colleagues and develop education for staff.
• Assist in policy creation and performance improvement initiatives related to patient access.
• Ensure compliance with applicable laws, privacy and safety standards in daily operations.

Skills

Patient Access

Pre-Service

Registration

Education

High school graduate or equivalent / GED

Job description

Description

Evening Shift Monday-Friday 1pm-9:30pm with additional on-call requirement every other weekend.

Employment Type

Full time

Shift

Evening Shift

Description

Evening Shift Monday-Friday 1pm-9:30pm with additional on-call requirement every other weekend.

Purpose

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers’ needs. May lead a small team; serves as a mentor. Creates & maintain procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation.

Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities, develop solutions & lead the team through resolution.

Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.

Environment: Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous role-based self-development & leadership growth.

Trinity Health

Coordinator, PA & PreService

Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance &

/ or guidance when needed.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity &

Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure

adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access

areas & activities including but not limited to, registration, scheduling, financial clearance & emergency

department.

Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration

Representatives to expedite customer service, patient safety & patient throughput.

Assists in the development of policies & procedures for patient information, wayfinding, office management,

patient registration, financial screening, point of service collections, patient check-in processes & patient

placement.

Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of

colleagues & makes recommendations to management regarding performance evaluations.

Minimum Qualifications

• High school graduate or equivalent / GED
• Minimum of three (3) years experience with competency in patient access, pre-service & / or registration
• Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice To Have)

• Previous Leadership Experience
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity
• Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Physical & Mental Requirements & Working Conditions

Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or
smell. Occasional
Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns,
chemicals, radiation, sharp objects, etc.). Occasional
Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
Exposure to interruptions, shifting priorities & stressful situations. Frequent
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember
multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal
communications (in-person & / or over the phone / computer / device / equipment assigned) with some
background noise. Continuous
Perform manual dexterity activities & / or grasping / handling. Frequent
Ability to climb, kneel, crouch & / or operate foot controls. Occasional
Use a computer / other technology. Continuous
Sit with the ability to vary / adjust physical position or activity. Continuous
Maintain a safe working environment & use available personal protective equipment (PPE). Frequent
Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous
Ability to provide assistance in the event of an emergency. Occasional
Direct Healthcare Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Occasional
Coordinator, PA & PreService
Lift a maximum of 30 pounds unassisted. Occasional
Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external
environmental conditions. Occasional
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating
patients). Occasional
Indirect Healthcare / Support Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Occasional
Lift a maximum of 30 pounds unassisted. Occasional
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional
Encounter a clinical / patient facing / hands on interactive work environment. Frequent
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Work outdoors with variable external environmental conditions. Occasional

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.