Front Desk Receptionist

Rothman Orthopaedics; Bryn Mawr (PA); On-site; USD 45,847,000 - 63,039,000; Full time

Benefits offered by this job

Health and dental benefits

Tuition reimbursement

Paid time off

Retirement savings plan

Job summary

Rothman Orthopaedics is seeking a full-time Front Desk Receptionist for our Bryn Mawr, PA office. This role greets patients, schedules visits, and serves as a liaison between patients and medical staff.

The candidate will verify demographics and insurance, process copays, and coordinate referrals while supporting other front desk tasks and coverage across regional offices.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a medical office environment.
• Knowledge of medical terminology and office procedures preferred.
• Proficient with MS Office.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Check in patients and verify/update demographic and insurance information in eCW.
• Update eCW with arrival, referrals, copay/notes for the Business Office.
• Schedule follow-up appointments and manage office calendars.
• Answer calls, screen inquiries, and route messages to the appropriate person.
• Assist patients with ambulatory needs and accessibility.
• Screen visitors and provide routine information as needed.
• Collect insurance copays and referrals and balance end-of-day payments.
• Assist other front desk staff during busy periods and with irate patients.
• Keep front desk and lobby area neat and stocked for the day.
• Prepare next-day work in eCW, linking referrals and authorization numbers.
• Print related paperwork for physician appointments.

Skills

Customer service

Medical terminology

MS Office

Education

High School Diploma or GED

Tools

eCW

Phone systems

Job description

Description

Rothman Orthopaedics is looking to hire a full time Front Desk Receptionist based in our Bryn Mawr, PA office! Travel will be required to offices within the region as needed for coverage purposes.

Schedule

Monday through Friday; 8 hour shift varies between 7 AM and 4:30 PM

Job Summary

The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. This individual serves as a liaison between patient and medical support staff.

Key Accountabilities

Increased patient satisfaction, co-pay collection, referral capture, time stamping accuracy, accuracy in demographic and insurance capture, time management (attendance and overtime), chart prep for insurance, co-pay and referral, and cross training to assist in other areas.

Essential Duties

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Updates the eCW system on patients’ arrival and records referral information. Utilizes eCW to enter the copayment and notes to the Business Office.
• Checks out and makes appointments for follow-up patients' office schedules.
• Answers telephone in a amiable and professional manner, screens calls, answers any questions that are within the area of the positions responsibility, forwards calls, or takes message for preassigned person.
• Assists patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Collects applicable insurance co-pay information and referrals.
• Batches out and balances end-of-day payments.
• Assists other front desk personnel in situations with irate patients.
• Maintains work area and lobby in a neat and orderly manner.
• Re-supplies front desk for the day.
• Prepares all work for the next business day in eCW: To include: Linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc.
• Prints out all related paperwork for patients’ appointments with the physician.
• Attends meetings as required.
• Works in conjunction with Patient Responsible team to collect past due balances.
• Exemplifies the desired culture and philosophies of the organization.

Qualifications

• High School Diploma or GED minimum education requirement
• Minimum of one (1) year’s experience in medical office environment
• Knowledge of business office procedures & medical terminology (preferred)
• Computer skills including, but not limited to, MS Office Suite

Pay Range

$16.00/hr - $22.00/hr

Our Commitment To Employees

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year.

• competitive pay
• comprehensive health and dental benefits
• tuition reimbursement
• paid time off
• retirement savings plans

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.