Patient Access Coordinator

Carson Tahoe Health; Minden (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Carson Tahoe Health is seeking a full-time Medical Office Clerk to join the Carson Tahoe Medical Group. The role focuses on scheduling patient appointments, maintaining accurate demographics/insurance data, and collecting copays at point of service.

The position requires strong communication, customer service, and organizational skills, with responsibilities spanning phone handling, paperwork completion, and EMR usage to support daily clinic operations.

Qualifications

• One year direct customer service experience.
• Strong verbal, written communication and interpersonal skills.
• Preferred: one year of experience in a medical office setting.
• Preferred: medical terminology knowledge.

Responsibilities

• Ensures the accuracy of all patient encounter information (demographics/insurance).
• Answers phone calls and transfers to appropriate extensions promptly.
• Aims for 50% COPAY collection rate, 75% to exceed standard.
• Ensures patients sign all necessary paperwork prior to appointments.
• Ensures current authorizations are in place before scheduling services.
• Learns and uses EMR, Shoretel, Chartmaxx, Outlook and related tools.
• Maintains and updates provider schedules and documents encounters in the EMR.
• Troubleshoots problems with patients and referring physicians per protocols.
• Delivers excellent customer service and mentors new employees.
• Performs other related duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Job description

Carson Tahoe Health is seeking a full-time Medical Office Clerk to join the Carson Tahoe Medical Group. The role focuses on scheduling patient appointments, maintaining accurate demographics/insurance data, and collecting copays at point of service.

The position requires strong communication, customer service, and organizational skills, with responsibilities spanning phone handling, paperwork completion, and EMR usage to support daily clinic operations.