CLINIC RECEPTIONIST

Carson Tahoe Health; Carson City (NV); On-site; USD 25,000 - 39,000; Part time

Job summary

Carson Tahoe Health in Carson City, NV is seeking a Nursing Support professional for Per Diem coverage in the Gastroenterology clinic. The role focuses on clerical and front-desk support to ensure smooth patient access.

You will schedule appointments, verify demographics, collect copays, and ensure all required paperwork is completed before visits. Strong communication and customer service are essential.

Qualifications

• 1 year direct customer service experience.
• Strong verbal, written communication and interpersonal skills.
• Preferred: 1 year of experience in a medical office setting.
• Preferred: medical terminology knowledge.

Responsibilities

• Ensures the accuracy of patient demographics/insurance at encounters.
• Schedules patient appointments according to guidelines and limits.
• Collects copays/deductibles and explains payment responsibilities.
• Ensures patients sign necessary paperwork prior to appointments.
• Uses EMR and other systems to document patient encounters.
• Provides excellent customer service and mentors new staff.
• Maintains scheduling procedures and clinic workflow.

Skills

Customer service

Communication

Interpersonal skills

Job description

US:NV:Carson City | Nursing Support | Per Diem

Posted 2 days ago

Description

US:NV:Carson City Gastroenterology

Summary

Provides a variety of clerical and support activities for Carson Tahoe Medical Group. Schedules established patient appointments following the scheduling guidelines for each appointment type. Responsible for the accuracy and integrity of the patient registration/demographic information obtained during each patient encounter. Responsible for collection of copays/deductibles as identified. Ensures the completion of all documents required at point of patient access.

Qualifications

Required

• One (1) year direct customer service experience
• Must possess strong verbal, written communication and interpersonal skills

Preferred

• One (1) year of experience in a medical office setting
• Medical terminology knowledge

Essential Functions

• Ensures the accuracy of all patient encounter information (demographics/insurance). 95% accuracy to meet standard; 99% accuracy rate to exceed standard.
• Efficiently answers phone calls and transfers calls to appropriate extensions without delay. Screens calls appropriately asking caller specific questions to clarify where the call should be transferred.
• Ensures minimum of 50% success rate in collection of patient share of cost (co-payments) to meet standard; 75% success rate to exceed standard.
• Ensures patients have signed all necessary paperwork including but not limited to welcome packets and paperwork needed in advance of an appointment.
• Ensures that current authorizations are in place prior to scheduling patients for services.
• Demonstrates the ability to learn and use various computer programs to perform efficient scheduling and receptionist duties. This includes but is not limited to: EMR, Shoretel, Chartmaxx, Outlook, and Internet websites as appropriate and within the guidelines of department policy.
• Follows and maintains office scheduling procedures to including but not limited to: maintaining and updating provider schedules, organizing appointment schedules on daily/weekly basis for optimum flow, and documenting all patient encounters appropriately in the EMR system.
• Assesses and trouble shoots problems with patients, referring physicians and their staff. Independently makes decisions that fundamentally adhere to hospital and/or department protocols.
• Independently demonstrates ability to provide and facilitate excellent customer service in all situations.
• Acts as a mentor for new employees as they develop their skills & competencies related to daily job functions.
• Performs other related duties as assigned.