Patient Access Coordinator

Baptist Health System, Inc.; Louisville (KY); On-site; USD 34,000 - 46,000; Full time

Job summary

Baptist Health Medical Group in Louisville, KY is seeking a Patient Access Coordinator to deliver exceptional front-desk service for the Gastro/Primary Care team. You will register patients, verify insurance, discuss financial responsibilities, and collect payments, ensuring accurate records and smooth check-in/out processes.

The role requires strong communication, computer/ data-entry skills, and a patient-first approach in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or healthcare setting preferred.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Positive attitude and commitment to delivering patient care.

Responsibilities

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

Skills

Communication skills

Data entry

Interpersonal skills

Multitasking

Medical terminology

Education

High school diploma or equivalent

Job description

Summary

Job Description:

Patient Access Coordinator – Gastro

Baptist Health Medical Group
Louisville, KY | Full-Time | First Shift

Be the First Smile Our Patients See

Do you enjoy helping others and creating exceptional first impressions? Baptist Health Medical Group is looking for a friendly, organized, and customer-focused Patient Access Coordinator to join our Primary Care team in the LaGrange area.

As a Patient Access Coordinator, you’ll play a vital role in ensuring patients have a smooth and welcoming experience from the moment they arrive or call our office. If you’re passionate about customer service, thrive in a fast-paced healthcare environment, and enjoy working as part of a collaborative team, we’d love to meet you.

What You’ll Do

In this role, you will:

• Welcome patients and provide outstanding customer service in person and over the phone.

• Register patients accurately by collecting demographic, insurance, and visit information.

• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.

• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.

• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.

• Maintain accurate patient records and update information as needed.

• Utilize patient access and registration software to support efficient office operations.

• Ensure compliance with state, federal, and organizational regulations related to patient access services.

• Complete ongoing education and training requirements.

• Support the team by performing additional administrative duties as needed.

What We’re Looking For

Preferred Qualifications:

• High school diploma or equivalent required.

• Previous experience in a medical office or healthcare setting.

• Knowledge of medical terminology.

• Strong computer and data entry skills.

• Excellent communication and interpersonal skills.

• Ability to multitask while maintaining accuracy and attention to detail.

• A positive attitude and commitment to delivering exceptional patient care.

Why Join Baptist Health Medical Group?

At Baptist Health Medical Group, our team members are at the heart of everything we do. We are committed to providing compassionate, high-quality care while fostering a supportive and collaborative work environment where employees can grow professionally.

Baptist Health is an Equal Employment Opportunity employer.