Patient Access Coordinator

Hazelden Betty Ford Foundation; Chicago (IL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player in addiction recovery is seeking dedicated Patient Access Coordinators to serve as the first point of contact for applicants. This role emphasizes customer service and sales skills, ensuring callers receive immediate assistance and are guided through the admissions process. With a commitment to excellence, the organization fosters a supportive environment, offering comprehensive training and opportunities for remote work. Join a mission-driven team dedicated to making a difference in the lives of individuals affected by addiction, while enjoying a range of benefits and a culture of inclusivity.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan with Employer Match

Paid Time Off

Tuition Reimbursement

Qualifications

• Associates Degree or three years of equivalent experience required.
• Strong customer service and technology skills are essential.

Responsibilities

• Utilize customer service and sales skills to address caller needs.
• Conduct screening to determine clinical fit for services.

Skills

Customer Service Skills

Sales Skills

Multi-tasking

Technology and Computer Skills

Education

Associates Degree

Three Years Equivalent Experience

Tools

Medical EHR

Job description

Responsibilities

Patient Access Coordinators (PAC) are the gateway to care for our applicants, aiming for one-call resolution. PACs answer calls live, perform high-level assessments to determine clinical appropriateness for our facilities, and verify benefits. They collaborate with various organizational roles to resolve caller issues during the first call and to set up appointments for clinical assessments when appropriate. Customer service and sales skills, along with the ability to multi-task, are essential.

1. Utilize customer service and sales skills to address caller needs.
2. Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
3. Obtain financial and insurance/benefit information to assess eligibility for programs at HBFF locations.
4. Manage patient caseloads to ensure conversion to admission.
5. Ensure accurate documentation in patient records to facilitate complete registration in the EHR.

Training and Remote Work

This role requires up to six weeks of on-site training at The Betty Ford Center in Rancho Mirage, CA, or at the Hazelden Betty Ford Foundation in Center City, MN. Training hours are Monday - Friday, 8 AM - 4:30 PM. Job proficiency must be demonstrated before transitioning to remote work, which depends on ongoing performance measured by attendance, punctuality, job metrics, and call monitoring.

Qualifications

Required Qualifications:

• Associates Degree or three years of equivalent experience
• Three years of customer service experience
• One year of call center or healthcare experience
• Strong technology and computer skills, including experience with Medical EHR and navigating various system applications

Preferred Qualifications:

• Experience with healthcare insurance and finances
• Recovery and 12-step knowledge
• Experience in a chemical dependency or behavioral health setting

About Us

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the US, committed to hope and healing through a comprehensive ecosystem approach involving prevention, education, research, advocacy, and treatment. With over 1,600 employees and 17 treatment sites, it serves nearly 25,000 people annually and generates $190 million in revenue.

We strive to be a 'best place to work,' fostering a culture of contribution and excellence. Our benefits include health, dental, and vision plans, a retirement plan with employer match, paid time off, and tuition reimbursement.

We are an equal opportunity employer, valuing diversity and inclusion to enhance our mission of healing and hope for individuals, families, and communities affected by addiction.

Salary Range

USD $24.40 - USD $34.44 per hour.