Patient Access Coordinator

Rural Psychiatry Associates; Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

Rural Psychiatry Associates is seeking a Patient Access Coordinator to enhance access to mental health care in Anchorage, AK. This role involves frontline patient support, ensuring accurate information and a positive experience as the initial point of contact. Ideal candidates are detail-oriented with strong communication skills, eager to work within a team committed to improving rural mental health services.

Benefits

Medical, Dental & Vision Insurance

Long & Short-Term Disability Insurance

Life Insurance

401(k) Retirement Plan

Generous Paid Time Off

Paid Holidays

Qualifications

• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Proficient with electronic health record systems and general computer skills.

Responsibilities

• Serve as the first point of contact for patients.
• Verify insurance coverage and ensure accurate patient records.
• Coordinate appointments and provide reminders for patient visits.

Skills

Communication

Attention to detail

Multitasking

Time management

Organizational skills

Technical adaptability

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Job description

Patient Access Coordinator - Join Our Mission to Improve Rural Mental Health Care!

Rural Psychiatry Associates is seeking a Patient Access Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care.

Why Join Us?

At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, Alaska and beyond.

As a Patient Access Coordinator, you will be a vital part of our team, ensuring smooth patient registration and access to services. Your role will be essential in creating a positive patient experience from the very first interaction.

The Role: What to Expect

• Location: Based in our Anchorage, AK office.
• Frontline Patient Support: Serve as the first point of contact for patients, helping them navigate the registration and scheduling process.
• Insurance & Documentation: Verify insurance coverage, obtain authorizations, and ensure accurate patient records.
• Multidisciplinary Collaboration: Work with clinical and administrative teams to streamline patient access.

Key Responsibilities

• Greet & Assist Patients & Visitors: Provide a welcoming and professional first impression.
• Collect & Verify Patient Information: Ensure accuracy in personal, medical, and insurance details.
• Coordinate Appointments: Schedule, confirm, and provide reminders for patient visits.
• Support Telehealth Services: Educate patients on the telehealth process and provide technical assistance as needed.
• Ensure Compliance: Maintain patient confidentiality and adhere to HIPAA regulations.
• Provide General Administrative Support: Assist with completing necessary forms, correspondence, and documentation.
• Perform Other Duties as Assigned to support clinic operations.

What We're Looking For

• High school diploma or equivalent required.
• Experience in scheduling appointments preferred, especially in a healthcare setting.
• Excellent communication skills, both verbal and written.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Proficiency with electronic health record (EHR) systems and general computer skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Highly organized, self-motivated, and able to work independently.
• Strong time management and prioritization skills.
• Willingness to learn and adapt to new technologies.

What We Offer

As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include:

• Medical, Dental & Vision Insurance
• Long & Short-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Generous Paid Time Off (accrual based on hours worked)
• Paid Holidays

If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today!