Patient Access Coordinator

Envera Health; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking Patient Access Coordinators for an impactful role in a high-volume call center. Responsibilities include answering calls, scheduling appointments, and providing patient support in a remote setting. Candidates should have strong customer service skills and experience handling high call volumes. Competitive pay starting at $16.00/hour with benefits and bonuses available.

Benefits

14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)

Paid Federal Holidays

Life Insurance and Long-term disability insurance provided at no cost

401k plan matching (5%)

Qualifications

• Applicants must reside in Texas for this Work From Home position.
• Strong Internet speed & access to router via Ethernet cord (Minimum speed: 20 Mbps Download & 6 Mbps Upload).

Responsibilities

• Answer a high volume of calls daily using a multi-line phone system.
• Schedule appointments for multiple clinical sites according to client-specific protocols.
• Gather & input patient demographic and insurance information.

Skills

Customer/patient service skills

Experience handling a high volume of inbound calls

Excellent communication skills over the phone

Job description

Envera Health has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who can handle back-to-back calls with limited breaks throughout the day, as this is a high-volume call center.

Envera Health's Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone in a call center environment.

Benefits (Full-Time):

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
• Paid Federal Holidays
• Bonus Program (up to $400/month)
• Life Insurance and Long-term disability insurance are provided at no cost
• A few different Health Insurance plan options
• 401k plan matching (5%)

Patient Access Coordinator Responsibilities:

• Answer a high volume of calls daily using a multi-line phone system. (75+ calls/shift - Call Center)
• Schedule appointments for multiple clinical sites according to client-specific protocols.
• Gather & input patient demographic and insurance information into the practice management system.
• Report complex clinical issues to the appropriate supervisor/client partner.
• Document call activity, outcomes, and other notes as needed in the client system.
• Work collaboratively with colleagues to meet department goals and objectives.
• Assist callers and navigate them to the appropriate resources.
• Must meet attendance and performance standards.

Additional Requirements:

Applicants must reside in Texas for this Work From Home position.

The starting wage for this entry-level position is: $16.00/hour (non-negotiable), with the potential to earn additional monthly bonuses based on attendance & performance.

The pay scale for this position ranges from $16.00 - $19.50 per hour.

Required Qualifications:

• Customer/patient service skills
• Experience handling a high volume of inbound calls
• Excellent communication skills over the phone
• Strong Internet speed & access to router via Ethernet cord (Minimum speed: 20 Mbps Download & 6 Mbps Upload)

Preferred Qualifications:

• Healthcare exposure
• Experience using EMR and scheduling software
• Experience in EPIC system
• Call center experience
• Ability to multi-task in a fast-paced environment with high attention to detail

This is a remote (work from home) position hiring in Texas, USA. See application questions for the list of states we employ in.

About Us:

Envera Health is an engagement services partner committed to improving healthcare. Through our people, managed services, data, and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our solutions support today’s consumer demands by engaging and retaining patients to build lasting relationships. Our team embodies values such as authenticity, courage, innovation, empathy, and entrepreneurship.

Our Values:

Truth, Collaboration, Joy, Humanity, Performance, Accountability

Reasonable accommodations may be made for individuals with disabilities to perform essential functions. The following physical demands are representative of those required to successfully perform this job:

• Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus
• Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)