Patient Access Coordinator

MedStar Health; Louisville (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Coordinator to join their Vascular Surgery team in St. Matthews. This full-time role involves registering patients, verifying insurance, and providing excellent customer service. Ideal candidates should possess a high school diploma and exhibit strong communication skills.

Qualifications

• High school diploma is required.
• Registration experience is preferred.
• Demonstrates excellent customer service and communication skills.

Responsibilities

• Registers patients and obtains insurance information accurately.
• Handles inquiries and directs patients effectively.
• Ensures eligibility and compliance prior to visits.

Skills

Customer Service

Communication

Attention to Detail

Education

High school diploma or equivalent

Job description

Job Description:

Baptist Health Medical Group

Patient Access Coordinator

Vascular Surgery

St. Matthews area

Full Time/First Shift

Principle Duties and Responsibilities:

These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. These duties include:

• Demonstrates a commitment to the mission, vision and values of Baptist Health.

• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.

• Directs patients, answers the phone, and handles inquiries.

• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.

• Demonstrates skill with all applicable access software systems.

• Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.

• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.

• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.

• Performs other related duties as assigned or requested in order to maintain a high level of service.

• Completes required continuous training and education, including department specific requirements.

• Maintains all patients visit information within the system, updating as requested.

• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services

Minimum Education, Training and Experience Required

• High school diploma or equivalent

• Registration Experience Preferred

Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.