Patient Access Coordinator (Remote TX)

Envera Health; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Envera Health seeks a Patient Access Coordinator to manage high call volumes and schedule patient appointments in a vibrant, supportive remote work environment. This entry-level position offers a starting wage of $16.00/hour with comprehensive benefits and a bonus program. Ideal candidates will have strong customer service skills and experience in fast-paced settings.

Benefits

14 Paid Days Off

Paid Federal Holidays

Life Insurance and Long-term disability insurance at no cost

401k plan matching (5%)

Qualifications

• Experience handling a high volume of inbound calls.
• Strong internet speed & access to router via Ethernet.
• Customer service experience is essential.

Responsibilities

• Answer a high volume of calls daily using a multi-line phone system.
• Schedule appointments for multiple clinical sites.
• Gather & input patient demographic and insurance information.

Skills

Customer/patient service skills

Excellent communication skills

Ability to multi-task

Job description

Envera Health has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who can handle back-to-back calls with limited breaks throughout the day, as this is a high-volume call center.

Envera Health's Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone in a call center environment.

Benefits (Full-Time):

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
• Paid Federal Holidays
• Bonus Program (up to $400/month)
• Life Insurance and Long-term disability insurance are provided at no cost
• A few different Health Insurance plan options
• 401k plan matching (5%)

Responsibilities:

• Answer a high volume of calls daily using a multi-line phone system. (75+ calls/shift - Call Center)
• Schedule appointments for multiple clinical sites according to client-specific protocols.
• Gather & input patient demographic and insurance information into the practice management system.
• Report complex clinical issues to the appropriate supervisor/client partner.
• Document call activity, outcomes, and other notes in the client system.
• Work collaboratively with colleagues to meet department goals and objectives.
• Assist callers and navigate them to the appropriate resources.
• Meet attendance and performance standards.

Note: Applicants must reside in Texas for this Work From Home position.

The starting wage for this entry-level position is: $16.00/hour (non-negotiable), with the potential for additional monthly bonuses based on attendance & performance.

The pay scale ranges from $16.00 - $19.50 per hour.

Required Qualifications:

• Customer/patient service skills
• Experience handling a high volume of inbound calls
• Excellent communication skills over the phone
• Strong internet speed & access to router via Ethernet (minimum speed: 20 Mbps download & 6 Mbps upload)

Preferred Qualifications:

• Healthcare exposure
• Experience using an EMR and scheduling software
• Experience with EPIC system
• Call Center experience
• Ability to multi-task in a fast-paced environment with high attention to detail

This is a remote (work from home) position hiring in Texas, USA. See application questions for list of states we employ in.

About Us:

Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data, and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today’s consumer demands by engaging and retaining patients to build lasting relationships. Our people are authentic, courageous, innovative, principled, empathetic, and entrepreneurial.

Our Values:

Truth, Collaboration, Joy, Humanity, Performance, Accountability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:

• Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)