Patient Access Concierge – Vascular Surgery Office | Growth & Benefits

Trinity Health; Latham (NY); On-site; USD 24,000 - 30,000; Full time

Job summary

Trinity Health's outpatient vascular surgery front desk team in Latham, NY, handles patient registration, scheduling procedures, and insurance verification. The role also manages payments, educates patients on online systems, and coordinates with hospital systems for accurate data entry.

The position emphasizes excellent communication, attention to detail, and the ability to handle fast-paced, collaborative work with a focus on patient-centered service.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in hospital/clinic or health-care financial services recommended.
• Knowledge of insurance, government programs, billing processes, and coordination of benefits preferred.
• Excellent verbal and written communication; strong data entry and organizational skills.

Responsibilities

• Verifies patient identification, demographics, and insurance coverage.
• Accepts point of service payments.
• Enters patient information into hospital systems.
• Directs questions about financial liability to appropriate resources.
• Processes documents to obtain insurance information.
• Provides payment estimates for out-of-pocket costs.
• Educates patients on registration kiosks and online systems.
• Escalates issues to Lead Patient Access Concierge as needed.

Skills

Customer service

Insurance knowledge

MS Office

Data entry

Communication

Time management

Education

High school diploma

Associate degree preferred

Tools

Microsoft Word

PowerPoint

Excel

Job description

Trinity Health's outpatient vascular surgery front desk team in Latham, NY, handles patient registration, scheduling procedures, and insurance verification. The role also manages payments, educates patients on online systems, and coordinates with hospital systems for accurate data entry.

The position emphasizes excellent communication, attention to detail, and the ability to handle fast-paced, collaborative work with a focus on patient-centered service.